end-to-end
Your Guide to Creating Sustainable Process Improvement Capabilities
August 01 by Evan BeebeTo realize this end-to-end process excellence objective, organizations need to map and outline their processes to achieve visibility into their current operations.
How to Drive a Transformative Mindset for GBS
May 23 by Madathil BhaskaranAs the "nervous system" of an organization, GBS has the power to enable business transformation and drive growth. However, to do so effectively, GBS must adopt a transformative mindset and embrace a c...
Market Report: The Top Technologies Enabling Front-Middle-and-Back Office Integration
November 30 by Evan BeebeThe enterprise isn’t static and process management needs to have the tools that can respond to the organization as it changes. This market report will discuss the strategic benefit of combining front-...
End-to-End and Process Ownership: Do GPOs Drive More Transparency and Efficiency?
September 13 by Dave HughesAs companies strive more and more to leverage global operating models, the GPO role provides the glue that keeps processes fully optimized through strong end-to-end process ownership across functions,...
3 Ways to Enhance Shared Services Productivity with AI
July 27 by Ed ChallisShared services continue to battle heavy workloads, high attrition, and lackluster productivity. Fortunately, more advanced AI and conversational analytics provides a way forward.
Top 3 Takeaways From IA APAC
May 18 by Evan BeebeThis analysis will point out some key takeaways from IA APAC that can help your business continue successfully automating processes.
2022 State of Industry IA Market Report
April 29 by Lee CoulterIntelligent Automation (IA) is answering the call to solve a growing labor shortage and changing the way we think about service delivery.
End-to-end Process Management & Optimization in Shared Services
July 19 by SSON Industry ReportsDriving "user delight" is significantly easier through end-to-end process management, as this report explains
Cultural Transformation as a Key Enabler of End-to-End Process Optimization
December 10 by SSON Industry ReportsBuilding on a foundational capability of true process knowledge
Plugging the Gaps in E2E Service Delivery
August 08 by Lee CoulterThe concept of end-to-end (e2e) is an interesting one. If you ask any one person about a process or a service on an e2e basis, you will typically get an incomplete view, based on the fact that that...
SSOW Europe Presentation: Managing End-to-End Delivery in a Multi-Service Provider Environment
August 14 by The Shared Services & Outsourcing Network EditorView the presentation that Michael Lyng (IT Proceschef, DSV Miljo) gave at last years Shared Services & Outsourcing Week in Prague, on how to Manage end-to-end delivery in a multi-service provider....
Show me the money! Funding and implementing best practices in Accounts Payable
August 04 by Ed MartinezOverview In my seventeen years of involvement as head of shared services at multiple companies, one thing has remained constant. That constant has been the ability to create significant value in t...