engagement
People Management 2021: How to Motivate and Engage Your People Today
July 01 by Guy MercierHas your team given up? Re-building a virtual team spirit & motivation at Europcar
Crafting a Consistent Global Business Services Social Media Strategy
October 27 by Aniisu K. VergheseEmployees' social media reach is about 8X that of corporate accounts putting greater influence in the hands of the organizaton’s biggest advocates
COVID-19's Impact on Shared Services Delivery Models in APAC
June 03 by SSON Industry ReportsAnalysis of the effect on service delivery, and future plans to optimize remote workers
5 Communication Approaches for Successful Knowledge Transitions
March 17 by Aniisu K. Verghese'Knowledge' can be lost in translation – but don't let that happen. Here is how to avoid the pitfalls
Interview with Y Vijay Rao, Global Head HR, Facebook
October 14 by Emma BeaumontIt takes an army of people to support a business of Facebook's size. Vijay Rao explains how the HR PEEPS team creates first-class customer service
Design Thinking to Humanize the Digital Process
October 02 by Mito MiheličHow to use a try-and-test methodology to hone in on solving user experience
Applying Learnings in Customer Experience to Employee Experience at Amazon
July 31 by Matt WilldenIn early 2015 I was asked to begin building a new team in Amazon’s HR Shared Services department focused on measuring and developing the way employees experience our services. I admit that the initial...
The Millennial Secret: How to win them over by playing them at their own game
June 21 by SSONHow BP used game psychology to make it fun for staff to engage with training, and align with enterprise goals
Stakeholder Engagement = Success [4 steps to getting there]
January 08 by Anupam DiwanStakeholder Engagement One is tempted to believe that the role of project manager is to dictate to others what they are supposed to do and/or delegate the task to team members. Why do we need t...
SSO's & Small Entities (Chapter 5): Evaluating Questionnaire Results
November 18 by Pedro MoreiraThis article is part of an on-going series by Pedro Moreira, based on his experience at Siemens’ Shared Services operation, where one of the projects he ran was a migration within the company’s financ...
A "Cultural Revolution" Drives Integration Across Fragmented Businesses in Nordics: Shared Services
July 22 by SSON EditorHow Global Shared Services is Driving Operational Transformation at Getinge Group SSON asks Niclas Sj÷swård, Senior Vice President, Group Operations at Getinge Group about the Global Shared Servic...
The Million Dollar Question: How to Create the Desire for Change
April 30 by Paul de QuaastenietThe best way to build trust and ensure your change initiative is successful is by being open and honest from the start. If there are going to be roles re-deployed or job losses then it is better tha...