Everest
Who Are the Top 50 BPS in the World?
July 18 by SSON Industry ReportsEverest Group has released the second annual edition of "The Everest Group BPS Top 50™,” a ranking of the world’s largest third-party providers of business process services (BPS) based on their Busine...
6 Predictions Around Service Delivery Automation
February 10 by SSON Industry ReportsService Delivery Automation (SDA) is a hot topic today, offering significant potential value in terms of inorganic cost reduction and speedy implementation with low risk. As a consequence, many market...
Seizing the Robotic Process Automation (RPA) Market Opportunity
December 16 by SSON Industry ReportsSource: Everest Group (GIC=Global Inhouse Centers/captive shared services) A recent Everest Group / NASSCOM report finds that organizations are increasingly adopting technology and automati...
Building a Case for Reshoring: Total Cost of Ownership and Beyond
December 01 by SSON EditorAs organizations increasingly question the value of offshoring (due in large part to rising wages and the adoption of automation) the concept of reshoring is gaining favor both as a solution to addr...
Unlock Strategic Value in Procurement: Empower Suppliers
September 10 by Industry NewsThe Procurement Outsourcing (PO) market is both fast-growing (about 12% year-over-year in 2014) and highly dynamic, with a large number of deal signings, as well as a comparatively high percentage o...
Proving Enterprise Mobility Business Value – A Call to Action
July 29 by SSON Industry ReportsEnterprise mobility continues to transform businesses at light speed as adoption of mobile devices rises exponentially and the line between private use and business use of these devices blurs. Busin...
Analytics: Practitioners Prefer to Keep this Inhouse via Shared Services
April 29 by SSON Industry ReportsAnalytics is a hot topic in global services circles because of its potential to create significant value for the organizations. The ever-increasing use of Internet, mobile, and social media creates...
Optimized Shared Services Target Mix of Horizontal/Vertical Model
January 15 by SSON Industry ReportsEverest calculates that, world wide, there are now over 1,700 global in-house centers (GICs), or shared services centers. As the model has matured across multiple dimensions – service delivery...
Everest Group Report: Global Locations Annual Report 2014: Expanding Frontiers and Maturation
November 05 by SSON Industry ReportsAccording to Everest Group’s recent Global Locations Annual Report 2014: Expanding Frontiers and Maturation, following a year of decelerating growth in 2013, the global services market is poised to re...
Service Delivery Automation: A Cure for Cost Savings Ennui?
November 01 by SSON Industry ReportsFor the last decade, outsourced and internal service delivery models for both IT and business processes have focused on labor arbitrage to generate cost savings. However, as organizations demand eve...
Escaping the Dead-End of Labor Arbitrage: Robots Are Staffing the Back Office
September 15 by Sarah BurnettContributors: Saurabh Gupta and Rajesh Ranjan Despite the nomenclature, today’s "robots" are not the R2D2 and C3P0 droids that those of us from the Star Wars generation might envision. In...
[Research] European Finance & Accounting Outsourcing 2014: Value Realization to Drive Growth in Post-Recession Era
September 08 by SSON Industry ReportsThough the European Finance and Accounting Outsourcing market is growing at a reasonable 6% CAGR, it lags the global 8.6% growth rate.