Everest Group
The Managed Service Provider Market Takes Off in Europe
April 19 by SSON Industry ReportsAs the Managed Service Provider (MSP) market shows signs of maturity in the United States, a recent Everest Group report says the next wave of growth will be driven by the European market. Although...
ANZ Explains its RPA Success
October 06 by Everest Group – InterviewANZ started on a Robotic Process Automation (RPA) journey in early 2015. Beginning the deployment in its Bengaluru global in-house center, it quickly ramped up across all four of its Global Hubs in As...
Everest Group Expands Latin America Presence in Partnership with MVD Consulting
September 29 by Press Release SSONLatin America gains access to world-class ITO and BPO sourcing research that helps improve competitive decisions DALLAS and MONTEVIDEO, Uruguay, SEPTEMBER 15, 2015...
Social Media Analytics – Growth Engine for Next-Gen Customer Care
August 09 by SSON Industry ReportsThe explosion in use of social media among consumers – for everything from sharing how-to’s to complaining about poor customer service – presents companies with simultaneous advant...
Egypt: Back on the Location Radar [Analyst Report]
July 17 by The Shared Services & Outsourcing Network EditorWhile the location risk is still real, Egypt has maintained a steely resolve throughout the crisis of the past years to maintain a positive growth trajectory in support services. Its offshore global...
Global Business Services: Beyond the Hybrid Model
May 22 by SSON Industry ReportsGlobal Business Services (GBS) has transitioned from future hope to current reality; in a 2014 SSON survey, over 30% of respondents defined their shared services model as GBS because they have globa...
Global In-house Centers (GICs) Remain Hot!
March 27 by SSON Industry ReportsEnterprises continue to express their confidence in the shared services model as demonstrated by the continuing rise in Global In-house Center (GIC) launches across 2014. In fact, Everest Group rese...
Procurement Transformation Beyond Cost Savings
November 20 by SSON Industry ReportsAfter years of steady incremental improvements, many global procurement functions are seeking to achieve a step-change in overall enterprise impact. While the procurement function has long been the...
Impact sourcing study supported by The Rockefeller Foundation substantiates business case for employing high potential, disadvantaged individuals.
November 04 by Press Release SSONImpact sourcing (IS) is not just a nice thing to do; it also makes perfectly good business sense, according to an in-depth assessment recently published by Everest Group and supported by The Rockefe...
Is HP's Split a Chance for GBS to Shine?
October 06 by SSONThe stock market believes in business services – or so you might assume based on the 5% bump in share price when HP announced, earlier today, that it was splitting its business into two. One p...
Global Services: 39% Transaction Growth Q3-Q4 2014
February 27 by SSON Industry ReportsAccording to Everest Group research the global services industry continued to mature in 2013, leading speculators to believe the past tumultuous year is now behind us. For now, the market remain...
What is the Business Impact of Attrition in Outsourced Contact Centers?
February 14 by SSON Industry ReportsA recent Everest Group study on attrition in Outsourced Contact Centers finds that there has been a significant shift from thinking in terms of "cost," to realizing the link to business outcomes, as...