experience
Why a Radical Shift in Employee Experience is No Longer “Optional” For Shared Services Leaders
July 14 by SSON EditorWorkplaces are acknowledging the need for agility as they navigate the realities of a hybrid work environment
The Importance of Customer-Centricity
June 20 by SSO NetworkYou will never have amazing CX if your EX is lacking. That point cannot be emphasized enough
Building the Future of Employee Experience With Intelligent Automation
July 19 by Pascal BornetHow shared services leaders can build the future of work with IA – 5 simple levers
Future of Work in Shared Services: A How-To Guide on Leading With Experience in Today's New Reality
April 13 by SSON Industry ReportsOrganizations worldwide have had to pivot and adjust to a “remote everything” scenario. This requires a new awareness of "customer experience"
Future of Work: How to Enhance Employees' ‘Office Experience’ in a ‘Remote Everywhere’ Environment?
July 14 by Samir BagriOrganizations have an opportunity to enhance the 'office experience' for employees in the new 'remote everywhere' environment. Some have already made a headline-grabbing start
Climbing the Ladder to GBS Leadership? Keep Your Eyes on the Prize
December 10 by Deborah KopsAre you committed and loyal, waiting to reap your rewards? It might not be enough!
Applying Learnings in Customer Experience to Employee Experience at Amazon
July 31 by Matt WilldenIn early 2015 I was asked to begin building a new team in Amazon’s HR Shared Services department focused on measuring and developing the way employees experience our services. I admit that the initial...
Building a Reputation on "Service"
March 24 by Ron KaufmanTraditional customer service is not enough anymore; retain talent by redefining "service" as "value"
Experience Mapping Identifies Pain Points and Solutions for Services
April 27 by Lee CoulterShared Services. What does that even mean? It’s what we do and deliver, but what does it really mean? The term was originally coined by the consulting group Gunn Partners when they were work...