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Transformation and Engagement: Two Sides of the Same Coin
August 10 by Evan BeebeOften the success of a transformation initiative can be tied to an organization's ability to get employees to buy-in to the transformation. Similarly, transformation initiatives can also appear daunti...
Customer Surveys – Are They a Real Barometer Of Customer Experience?
September 25 by Amarpreet BhamraThe customer’s perception is your reality. ~ Kate Zabriskie In the age of the Internet, the relevance of customer experience and customer focused organizations has increased manifold. Th...