governance
Are You Forgetting the “S” in ESG?
December 04 by Evan BeebeAre ESG efforts leaving out a critical element? This article highlights the importance of social responsibility in ESG planning.
Navigating the Challenges of AI Adoption
August 25 by Sher DowningSeven steps your organization can take to strike a coordinated balance between AI adoption and policy.
Greenwashing: The Negative Consequence of Poor ESG Management
June 23 by Evan BeebeThis article aims to explain what greenwashing is and how it is detrimental to those organizations that do it.
AECOM’s GPO Journey: Lessons on Stakeholders, Governance and Influence
April 04 by April Zaneli SolieHow AECOM's GBS found success by letting Global Process Owners (GPOs) lead the change in the processes and own the outcomes.
A Beginner’s Guide to ESG in Shared Services and GBS
March 15 by Evan BeebeESG has become a requisite for businesses in 2023. SSON Digital is taking you through the role shared services organizations and GBS can take to become ESG leaders for their business.
Tips for Intelligent Document Processing (IDP) Implementation
November 02 by Evan BeebeIn preparation for the IDP Digital Summit this December, SSON Digital sat down with Christina Duta of AECOM to discuss the 5 factors driving IDP success.
Answering the Top 5 Questions Asked About Business Resiliency
September 23 by SSON EditorAs part of SSON’s quest to help shared services professionals excel at their organizations, we are answering some of the top questions professionals have about business resiliency.
End-to-end Process Management & Optimization in Shared Services
July 19 by SSON Industry ReportsDriving "user delight" is significantly easier through end-to-end process management, as this report explains
"Dark Towers" – and What Happens if you Get Complacent
February 24 by Barbara HodgeA stark reminder of why SSOs matter – and how to guard against complacency in your Centers of Expertise
Ten Commandments of Automation Security
January 12 by SSON EditorialDiscover the top ten automation security principles that are essential to create a secure RPA implementation program. RPA platforms have a subtly different security profile as compared to traditional...
The New Face of Governance
May 02 by Cynthia BattyHow to co-actively manage the new sourcing relationship
Top Tips for Successful Shared Services Governance
September 21 by Simon BrownUnderstanding Service Proposition Documents and Service Level Agreements; do’s and don’ts for introducing SLAs or Operating Level Agreements; what should a good SLA include and how should you brand it...