Improvement
Don't Ignore the Unexpected, It's the Richest Source of Innovation
July 25 by The Shared Services & Outsourcing Network EditorWouldn’t it be incredible if a genie would arise from a magic lamp and reveal the richest source of innovation for profitability in whatever you do? With just one such innovation you could make a fort...
Get Fit! Creating a Lean Accounts Payable Organization
February 26 by SSON EditorProcurement cost is the single largest cost item in most organizations’ P&L statements. Given its place at the convergence of finance and procurement, the AP function is perfectly positioned t...
Case Study: How to Cut the Cost of Finance
August 25 by SSON Editor[Editor's note: We erroneously referred to Monash having halved the cost of finance in early promotions of this article. It was in fact reduced by 25%. This was an editorial oversight on our part, n...
Who Won? Public Sector Makes a Mark at SSON's Awards in Europe
May 28 by SSONFrom the surprised reactions of our Awards Winners to a double-win by Siemens, last week's Annual Shared Services & Outsourcing Excellence Awards Ceremony was full...
How Does "Cultural Blueprinting" and "Master Scheduling" Make Ascension Healthcare's SSO a Winner?
April 23 by Lee CoulterLee Coulter and his team have been doing something right in the three and a half years since setting up Ascension Health’s Shared Services (Ministry Services Center). At this year’s SSON...
What Does "Perfect" Look Like?
January 13 by Anupam DiwanAnupam Diwan reports from Saint Louis, MO, where she's all snowed in this month, with more than a foot of snow and brutally cold temperatures. There are errors we tolerate (the kids making you...
Why We Should Invest in Lean Six Sigma Education and Research
September 05 by Amarpreet BhamraA search on Google yields many educational institutions located in the United States that offer certification programs and courses (classroom based and online) related to Lean Six Sigma. Some of the...
Award Winner 2013: Royal Mail delivers Excellence In Improvement & Innovation
July 23 by SSONIntroduction Royal Mail's shared services group serves 20 business units across the UK, covering 130,000 employees. The organisation won the 2013 SSON Excellence Awards (Europe), and was honoured...
3 Tips from P&G: How to Keep Improvements Coming in Global Business Services
June 23 by The Shared Services & Outsourcing Network EditorP&G and LaFarge pooled their combined ideas in a networking session to get to the bottom of how to keep improvements coming within a GBS, while encouraging transformation. A complicated topic &ndash...
Innovation is a core competency for shared services and outsourcing
September 28 by The Shared Services & Outsourcing Network Editor
Building and Sustaining a Continuous Improvement Program
January 10 by SSONIntroduction How’s it working for you? Here’s a challenge: Find a strategic plan or business model that doesn’t mention process improvement or transforming the organization. Lo...
Who Leads Asia in Improvement & Innovation?
January 10 by SSONExcellence in Improvement & Innovation Shared Services Excellence Awards 2011, Asia Winner: HP GBS Dalian, China Honourable mention: National Healthcare Group, Singapore What impressed the...