leader
How to Succeed as a Global SSO/BPO Delivery Manager
February 25 by Uday Kishan NarayanamThe continuity of service delivery / excellence before and during COVID-19 was primarily possible due to the service delivery managers who managed the process streams
War-time Leadership During Covid-19 Crisis
April 30 by Dr. Sumit Mitra10 tips to surviving a crisis, based on Tesco's GBS leadership
Building an Inclusive Shared Services Leader’s Communication Plan
November 08 by Aniisu K. VergheseYou need a road map to guide balancing global aspirations and local expectations – right? We have one for you
Become a Next Generation Leader
February 19 by The Shared Services & Outsourcing Network EditorShared services and outsourcing (SSO) organisations are embarking on their next phase of development – a phase more demanding than its leaders have ever seen before.This new market requires capabiliti...
Shared Services Center Leaders need more than People Skills
March 20 by Mary Sue RogersA list of key skills HR Shared Services leaders need
How Do You Drive Your Shared Services or GBS Career?
January 12 by SSONHow good are you at ‘managing to numbers’? That’s a skill you will need to develop if you want to have a solid career ahead of you.Add to that a good understanding of IT and the ability to demons...
SSON's Advisory Board – Q&A with Philips' Julie Harbert
November 30 by Julie HarbertSSON's Global Advisory Board guides both our online and our event agendas to ensure we are meeting the needs of our members around the world, no matter what stage of SSO evolution you are at. This mon...
SSON's Advisory Board – Q&A with LafargeHolcim's Jean-Claude de Vera
November 22 by Jean-Claude De VeraSSON's Global Advisory Board guides both our online and our event agendas to ensure we are meeting the needs of our members around the world, no matter what stage of SSO evolution you are at. This mon...
SSON's Advisory Board – Q&A with Siemen's Alexander von Thielmann
November 06 by Alexander von ThielmannSSON's Global Advisory Board guides both our online and our event agendas to ensure we are meeting the needs of our members around the world, no matter what stage of SSO evolution you are at. This mon...
SSON's Advisory Board – Q&A with BP's Philip Whelan
November 06 by SSONSSON's Global Advisory Board guides both our online and our event agendas to ensure we are meeting the needs of our members around the world, no matter what stage of SSO evolution you are at. This mon...
SSON's Advisory Board – Q&A with NSG's Mike Stops
November 06 by Mike StopsSSON's Global Advisory Board guides both our online and our event agendas to ensure we are meeting the needs of our members around the world, no matter what stage of SSO evolution you are at. This mon...
SSON's Advisory Board – Q&A with NSG's Mike Stops
November 06 by Mike StopsSSON's Global Advisory Board guides both our online and our event agendas to ensure we are meeting the needs of our members around the world, no matter what stage of SSO evolution you are at. This mon...