leaders
Out with the Old, In With the New? 10 Predictions for the 2022 GBS Talent Market
January 05 by Deborah Kops and Janet Ramey10 trends you need to pin on your wall this year to ensure you are on the right track
Easy Come, Easy Go: The Pleasures & Pitfalls of Poaching Service Delivery Teams
February 13 by Deborah KopsFreddie Mercury knew a thing or two about poaching. But how much sense does it really make to borrow a whole team?
So, You Want Me to Help You Find a New Job...?
August 11 by Deborah KopsThe do's and don'ts of SSO career etiquette as laid out by the "First Lady" of Shared Services
SSON Podcast: Paul Bartley [Episode 60]
June 04 by Seth Adler"We had our own name. We had our own logo. People were taught that they are part of this thing called shared services. And they started wearing t-shirts and putting the logo up in their cubicles and i...
Make vs Buy: How to Build Talent in Shared Services
February 28 by SSO NetworkWhile onsite at the 19th Annual Asian Shared Services & Outsourcing Week 2016 in Singapore, Rochelle Hood, SSON's Global Head of Customer Analytics and Research caught up with Ross Mackay, VP and...
How effective is your SSO boss? Impact of "Boss Quality" on performance
August 01 by Simon BrownYour 2012 Annual Appraisal is gathering dust, the mid year review with your head of function is overdue. If your Shared Services Organisation is well established, we trust that your Customer Satis...
Honouring support services’ roles in business excellence across Asia
July 18 by SSONSSON has been running its successful Excellence Awards worldwide for nearly a decade now. For Asian markets, now is your opportunity to honour your team's achievements, and highlight your organisati...
Who is Outstanding in the European BPO Market?
May 13 by SSONLater this month, in Prague [Shared Services & Outsourcing Week], we'll be announcing the 2013 SSON Excellence Award winners in 5 categories. As part of this event, we will also be recognizing an in...