maturity
Transforming CX and EX With Generative AI
September 27 by SSON EditorRecapping a timely session from the IA World Series focused on how conversational and generative AI can uplift both the customer and employee experience.
The 5 Stages of Analytics Maturity: Are You Where You Should Be?
October 25 by SSO NetworkShared services analytics can identify new markets, drive agility, improve talent management and increase customer experience. What are you waiting for?
Where are YOU on the Shared Services Maturity Roadmap?
March 07 by SSON EditorShared services first evolved about three decades ago, although the idea of centralising processes, some would say, is as old as the hills. Nevertheless, the discipline and structure of the Shared Ser...
Where are YOU on the Shared Services Maturity Roadmap? [report]
March 01 by The Shared Services & Outsourcing Network EditorShared Services first evolved about three decades ago, although the idea of centralising processes, some would say, is as old as the hills. Nevertheless, the discipline and structure of the Shared...
A Phased Model: Learning How To Work With Shared Service Centers
August 14 by Devi KenckiShared services deployment must overcome many principal, practical and above all mental obstacles
Universities' Shared Services Maturity Infographic
September 05 by SSONAcross North America, Higher Education is feeling the financial squeeze and managing cash has become a top agenda item. While just 5 years ago shared services was a relatively unknown term within Un...
Four Best Practices for the Mature Shared Services Organization
January 10 by SSO NetworkShared services results are intrinsically difficult to sustain over the long haul. Once the organization has achieved its initial objectives, the law of diminishing returns often applies. Following...