media
Crafting a Consistent Global Business Services Social Media Strategy
October 27 by Aniisu K. VergheseEmployees' social media reach is about 8X that of corporate accounts putting greater influence in the hands of the organizaton’s biggest advocates
Is Customer Service Now Too Complex to Manage In-house?
November 07 by Matthew BowmanFor the past few decades, many companies have resisted the urge to outsource their customer care – arguing that their products/solutions were too specialized, that their brand was too valua...
How to Develop New Revenue Streams in Global Media & Telecommunications
February 11 by Vinay FirakeGlobal Media and Telecoms is one of the most important growth sectors for Wipro's BPO business. This industry stands out for the speed of change it's been experiencing, and the fact that –...