metrics
What Metrics Should Finance Shared Services Be Tracking?
September 19 by Maciej PiwowarczykIn the second installment of "Ask the Expert," Maciej Piwowarczyk looks at what metrics a modern finance shared services is tracking.
Beginner's Guide to Shared Services
March 01 by Barbara HodgeThis guide explains what is shared services, why a great shared service center is so important, and how to chose your shared services model.
How to Measure GBS Performance and How to Achieve Stretch Goals?
December 01 by Mitchelle SalazarThree steps worth considering to measure operational results so you can continue to offer value to your customers.
SSON Research & Analytics Releases 2022 Results of the Top 20 Most Admired SSOs & GBS
September 12 by Syazana LimSSON Research & Analytics, the global analytics center of SSON, has today released the list of organizations that have been identified as the Top 20 Most Admired SSOs & GBS for 2022 together with the...
Summary Report: Top 20 Most Admired SSOs & GBS 2022 Benchmarking Analysis
September 12 by Syazana LimThis summary report provides a preview of the results from the Top 20 Most Admired Shared Services Organizations (SSOs) and Global Business Services (GBS) benchmarking study 2022.
Performance Tracking & Management
October 10 by Filippo PasseriniHow do you maximize GBS performance and reputation while delivering service levels? Perception! That’s a perfidious companion for every service leader.
SSON Analytics Announces the Top 20 Most Admired SSOs & GBS for 2021
September 08 by Syazana LimSSON Analytics, the global analytics center of the Shared Services & Outsourcing Network (SSON), has today released its annual benchmarking study with the world’s Top 20 Most Admired Shared Services O...
[SURVEY] The Financial Close Process 2021
May 06 by SSO NetworkWhat is slowing your Financial Close process? Take our survey to get the full picture
Tech Demo: NICE Demos Enlighten, its AI-driven CX Solution
February 24 by Barbara HodgeModern customer experience solutions leverage real time data to monitor and feedback critical metrics. Never lose a customer again!
Top 20 Most Admired SSOs – Critical Benchmark Metrics
September 30 by Syazana LimDirect access to key performance metrics of SSON's Top 20 Most Admired Global SSOs
Metrics That Matter (and the Bathroom Exit Thermometer!)
April 03 by SSONWhat determines a valuable metric? Tips from a user group
SSON Analytics Releases New Global Benchmarking Study: Top 20 Most Admired SSOs
November 07 by SSON20 of the top global SSOs share key performance metrics