offshore
Post Pandemic: The Case for the Suburban Downtown Office
March 19 by Michael NachtomeWhere should your office be post pandemic? Michael Nachtome presents the case for the suburban option
The Case of Culture Mis-identity
May 13 by Ilse KerlingHow misreading cultural queues can lead to a stalemate in implementing any change – for example automation
The Birth of "Bot-Shoring"
March 05 by Rakesh SanganiIn lots of ways, the model is similar to off-shoring except that processes are assessed and considered for automation rather than relocation
Why GBS Skills are the Required Standard for Tomorrow’s Performance
November 17 by SSONI know, I know… You are being inundated with messages about technology, robotics, as-of-yet-undiscovered new locations, twists on the traditional shared services model itself, and more. And yet, you k...
The Moreira Chronicles: Bangemann and Zabel on Scope, Offshoring and Automation [Part 6]
October 18 by Pedro MoreiraOver the past year, Pedro Moreira has written a series of columns for SSON summarizing his experience in rolling out an enterprise SSO model to a subsidiary, emphasizing the pros and cons of this appr...
The Homecoming Revolution
April 08 by Adrian LiRemember the days when the model for outsourcing was simple? Find a country with a low cost labor force, relocate your shared services centre there, then sit back and watch profits soar. It was all t...
Offshore, Evolved: 5 Reasons Managed Operations are the New Outsourcing
August 21 by The Shared Services & Outsourcing Network EditorThere are usually two options when a firm considers setting up operations outside their own market: outsource, or go offshore by themselves. This offshore outsourcing vs. offshore incorporating de...
Are "Inversions" Turning Your SSO Upside Down?
July 16 by SSONYou’ll have heard a lot about corporate "inversions" in the last few days. That is because there is suddenly a wave of US companies buying up smaller, overseas competitors and reincorporati...
BPO Operating Costs per FTE Vary 200% Across Regions
April 28 by SSON Industry ReportsEven excluding Brazil, which is more than 5x the annual BPO operating cost per FTE of India, annual BPO operating cost per FTE varies by more than 200% across cities and regions. Extract...
India Centre Offers Nearshore and Offshore Wins for Robert Bosch
November 24 by Kiran SundararamanRobert Bosch set up a Global Business Services model in 2004, originally just for Finance & Accounting services, but subsequently extending it to Procurement and Purchasing and HR services, as w...
Developing a New Workforce Model For the Future
March 20 by Shared Services & Outsourcing NetworkCompanies that are not proactive, warns Littler, won't be able to compete. The Detroit auto industry is cited as a prime example, crippled by labor unions and suffering from a lack of flexibility...
Malaysia: Gateway to Asia-Pacific Growth Markets
February 22 by SSONMalaysia: Gateway to Regional Growth Markets Not just the digital hub of Asia, but a springboard to capture the growing Asian marketplace With global markets still largely uncertain, and...