Outsourcing
Top Tips for Managing Tax Risks & Compliance as a GBS Professional
November 22 by Beth BrownIn his webinar, “Globalization Without the Risk: How Outsourcing Can Help You Overcome Tax And Compliance Risk In Your GBS”, Henrique explained State Nexus, how to handle global tax compliances and th...
The SSON Community Celebrates Diwali
November 10 by Beth BrownDiwali 2023 is taking place this November, and the SSON community wanted to acknowledge the holiday due to India's prevalence in the shared services industry. India is a frontrunner in the industry, d...
How KPMG Boosted Its Customer Experience & Back-Office Support
November 03 by SSO NetworkIn recent years, KPMG successfully boosted its customer experience and back-office support by tapping into the emerging trend of global outsourcing diversification spurred by the COVID-19 pandemic. Fi...
How to Build a Successful Outsourcing Partnership
October 10 by Dave HughesIn the latest "Ask the Expert" column, Dave Hughes provides some simple steps to help you establish and maintain a successful BPO partnership
Ten Top Tips for a Smooth Contract Renegotiation Process
August 24 by SSON EditorSSON has compiled Top Ten Tips for a Smooth Contract Renegotiation, with experts from a number of the shared services and outsourcing space’s top advisory and legal firms giving their suggestions for...
SSOW Day Two & Three Summary
March 24 by SSON EditorThe final days of SSOW looked to build off some of the key takeaways that were discussed during the Women’s Conference and opening day sessions. Click to see what was discussed at some key sessions.
Egypt: The Next Country North American Shared Services Should Consider IT and Business Process Outsourcing
January 31 by Evan BeebeWith 6 out of 10 GBS organizations currently outsourcing, Egypt has secured its place as one of the world's premier outsourcing and IT offshoring locations. Here's why North American shared services s...
How Do Sourcing Objectives and Criteria Determine the Sourcing Approach ?
December 19 by SSON EditorThe new Outsourcing Report by SSON Research & Analytics presents a number of opportunities for the Future GBS Model
The Outsourcing “Conundrum”: Securing the Benefits You Expect
November 10 by Bob CecilFive actions you should take before jumping on the outsourcing bandwagon too quickly.
BPO = Business Process Outcomes [not Business Process Outsourcing]
August 17 by SSO NetworkWhat is going really well, post-pandemic, and where do the opportunities lie?
Transformation (Part 4): the challenge with service providers
January 25 by Ilse KerlingThe ability to get people to embrace change is an art. But in NXP’s case, there is an even bigger challenge.
What Will Save BPOs?
November 30 by SSON Industry ReportsData automation as the ultimate battleground in service differentiation