people
How to Succeed as a Global SSO/BPO Delivery Manager
February 25 by Uday Kishan NarayanamThe continuity of service delivery / excellence before and during COVID-19 was primarily possible due to the service delivery managers who managed the process streams
Emerging Stronger from COVID-19: Singapore’s VITAL Shared Services journey
November 06 by Dennis LuiLeadership in unprecedented times – and the power of resilience and transformation
The Coffee House Exchange Podcast: People Make the Difference [SaaS HR]
October 15 by SSON EditorialIn the continuation of this popular coffeehouse chat series, Simon and Fraser discuss strategies to ensure the people side doesn't just work – but excels
Successful SSC Performance: What's the Secret?
September 03 by Lee BrittainIt's still Process, Technology, Customers and People – but what does each group require?
The 4 Drivers of Digital Transformation
June 19 by SSON EditorTips on how to be most effective in driving enterprise digitalisation through Shared Services
How to Move from "Business Strategy" to "People Strategy"
April 06 by Huw ChapmanTips on how to align shared services to the CEO or business leader's target objectives.
Top 10 Lessons When it Comes to Managing People in Shared Services
September 10 by Matthew BurnsThe March 2015 Shared Services and Outsourcing Week People Track brought together more than 80 practitioners and consultants for a dynamic set of presentations and discussions on how Shared S...
SSON Announces: North American Excellence Awards Winners 2015
March 12 by SSON EditorSSON is delighted to announce the North American winners for 2015 The Shared Services & Outsourcing Network has just released the names of its North American winners, and the list showcases outsta...
Workforce 2020: Are You Prepared?
February 03 by SSONAt this time of year we are all busy planning for the year ahead. All business functions are considering what their strategy will be, what they want to achieve, how they’re going to get ther...
Top 10 Takeaways: How to Successfully Manage People & Change in Shared Services
April 16 by Lew BaderAt this year's Shared Services and Outsourcing Week in North America [March 2014] we dedicated an afternoon track to "People and Change – Collaboration and Customers". This was one of five tra...
Tools & Templates: Critical Success Factors
November 30 by SSON EditorSetting up a shared services, or re-evaluating your existing framework, and needing a few pointers? Here's an outline of the Critical Success Factors you should be considering in your model - as the...
Creating The Intelligent Enterprise – 4 core pillars and 6 growth opportunities
July 15 by SSONA summary of key trends identified at SSON’s 16th Annual Australasian Shared Services & Outsourcing Week A lot can change in a year. Over the last 12 months, SSON’s Australasian operat...