perception
SSO's & Small Entities (Chapter 5): Evaluating Questionnaire Results
November 18 by Pedro MoreiraThis article is part of an on-going series by Pedro Moreira, based on his experience at Siemens’ Shared Services operation, where one of the projects he ran was a migration within the company’s financ...
Template: Data Collection / Perception of GBS Effectiveness [Survey Questionnaire]
August 21 by Pedro MoreiraThis questionnaire attempts to measure perception of the effectiveness of a Global Shared Services/Global Business Services (GSS/GBS) and its impact on a business unit ("Entity"), before and after t...
How to create the right perception: re-branding Shared Services
August 26 by John K GraceShared Services, by its actual name, creates the wrong perception from the start. How about re-branding the shared services offering to signal more, rather than less? Since the 1980’s, when...
Using the Shared Services brand to overcome negative perceptions
July 22 by John K GraceShared Services often miss the opportunity to communicate the value they provide, and consequently live under a pervasive and somewhat negative perception. This doesn’t have to be the c...