planning and launching
Beyond Labor Arbitrage – Site Selection Factors
February 28 by SSO NetworkWhen considering a new location, opening an additional centre or perhaps setting up your first shared services centre, many factors are incorporated into the evaluation. As organisations begin to move...
How to Choose the Right Location: 7 of the Most Important Factors to Consider
July 01 by SSON EditorLocation: Your Most Important Decision Once the Shared Services Business Case is AcceptedThe success or failure of a shared services model will hinge on an accurate and robust business case put forwar...
Is Your Location Working for You?
June 30 by SSONWe know that Asia offers low-cost resources, Eastern Europe offers nearshore cultural empathy, and Latin America is fast becoming the gateway to new growth. But to what extent do these locations dri...
Designing Contracts That Create Value
June 11 by Srini KrishnaWhen negotiating a shared services contract, whether for in-house services or delivered by a third party, the "value model" of the contract should be at the top of your mind. This means clarifying...
How We Deal with Change (and Stress)
February 18 by Lee CoulterWe are all dealing with a lot of stress as we roll out our implementation at MSC. I was reminded of some conversations I had with folks about what it would be like for us in the winter. Last summer,...
Members Ask SSON: How to Plan for a Launch
October 08 by SSONFrom time to time, we get questions from our membership regarding shared services practice or asking for advice on certain questions. I thought there would be value in sharing responses with the bro...
The 5 Disciplines of Fantastic SSC Transition Teams
September 25 by Jamie DaviesAre you facing the challenge of setting up a Shared Services organization? Have you networked and asked questions – and yet you are uncertain of how it all hangs together? You are not alone....
Shared Services and Outsourcing Open House
September 23 by SSONYear after year, our members around the world tell us they need more answers – and that they'd like to keep the networking and learning opportunities going in between some of our flagship even...
Case Study: Shared Services Center Saves Millions
February 14 by John KirkIn my previous articles I have spent much time talking about the "How To" steps of Shared Services and Outsourcing. In this article I wanted to share the results of these articles by reviewing a pr...
Creating an Open (and Shut) Business Case
October 15 by Anupam DiwanNPV? ROI? ASAP! Those 10 letters summarize the most important aspects of creating and executing a business case in today’s bottom-line environment: Net Present Value? Return on Investment? A...