providers
Why a Vendor Strategy is Important to Set Up an Innovation CoE
October 14 by Ankur BansalWhat happens when the CoE gets the green light from management but doesn’t yet have a vendor team to deliver? Can you risk execution failure at an early stage? Certainly Not!
Discussion: "Outsourcing" is Not Going Away
July 01 by SSONFrom Presidents to Shareholders, "outsourcing" has long been a favorite pummeling bag incorporating – as is widely believed – a host of undesirable traits hidden behind some superficial...
How can branding differentiate Services Delivery – and encourage business and profits?
June 28 by John K GraceA Look at how BPO providers are leveraging their brands for better effect The outsourcing industry has become highly competitive, with new entrants constantly emerging. It has also become highly c...
BPO: Investment in process innovation and automation reaches inflection point
May 06 by Press Release SSONAccording to Technology Business Research Inc.’s (TBR) 2013 Global Delivery Market Landscape report, investment in process innovation and automation has reached an inflection point, where the...
Captive Divestitures Doubled Last Year: Will We Be Seeing More of the Same?
April 24 by Sarah Clayton"They all think their babies are beautiful..." This is a classic response when you ask a BPO man or woman why more captive shared service centres don’t sell up. In the last three years a...