report
SSON Digital 2022 Year in Review
December 16 by SSON EditorYou’ve heard of Spotify Wrapped, and Google’s Year in Search video, now SSON Digital will share the top content of the year.
The State of GBS in 2023 and Beyond
December 09 by SSO NetworkThe GBS model remains the Holy Grail of shared services – and it is holding up admirably to all the disruptions
Artificial Intelligence (AI) Powering the CX Portfolio
February 02 by Barbara HodgeFalling behind in customer experience has immediate ramifications that no organization can afford to risk.
Moments of reflection: How did we get here? #2020
June 02 by Barbara HodgeAll the most up to date content from SSON this week, with easy links to your favorite sources
SSON Report: Harmonising Global Financial Reporting
October 04 by SSON Industry ReportsStatutory reporting is a candidate for potential centralisation. Find out why this strategy makes sense, and why nearly half the market has already moved that way
SSON Report on Blockchain 2019
April 17 by SSON Industry ReportsThe What, Why, How and When of this newly emerging technology
State of the Shared Services Market Report: EUROPE 2019
January 24 by SSON Industry ReportsJust released: a review of the trends, technologies and top priorities of Shared Services Organisations across Europe
BPO in the 2020s: How Leaders Will be Positioned
November 15 by SSON Industry ReportsLower cost resources are not enough to sustain the decades-old BPO market. Providers need to adjust and adjust fast. Or is it already too late?