resiliency
Starbucks' HR Digitalization Roadmap to Enable Work Efficiency for the Future
March 25 by Beth HamptonAhead of her presentation at the 9th Shared Services & Outsourcing Week China, we spoke with Jenny Zhang, Partner Resource Shared Service Director at Starbucks.
SSON Report: Centers of Expertise Driving Automation
June 01 by SSON Industry ReportsImproving business resiliency through COE-driven automation
Building A Robust Business Resiliency Strategy with Automation
May 18 by SSONHow top global enterprises are managing the impact of COVID-19 on their critical business operations
The GBS Model: Under Pressure – or an Opportunity to Really Prove Its Worth?
April 08 by Phil SearleGlobal service delivery models will need to rethink their operating models, says Chazey's Phil Searle. But leading GBS were already on the way before COVID-19 forced the issue
APAC Warning: Finance Disruption Forecast in 2019
February 14 by SSON Industry ReportsIn a recent survey of APAC CFOs, only 12% said they felt "confident" in their levels of preparedness for disruption
Podcast with Credit Suisse's Gary Carter: Rethinking offshoring's value proposition
August 21 by The Shared Services & Outsourcing Network EditorGary Carter explains that offshoring's value prop has GOT to move beyond cost