Shared Services 101
Shared Services 101 - 12 September 2019
March 17 by Shared Services & Outsourcing Network
The success of a newly created or revamped shared services operation requires a crystal clear strategy, business case, change plan and the right culture mindset. SSON is pleased to deliver this 1-day...
How to Choose the Right Location: 7 of the Most Important Factors to Consider
July 01 by SSON EditorLocation: Your Most Important Decision Once the Shared Services Business Case is AcceptedThe success or failure of a shared services model will hinge on an accurate and robust business case put forwar...
Professionalizing Shared Services' customer interface
August 19 by The Shared Services & Outsourcing Network Editor
Fortune 500: $480 billion in back office inefficiencies a year: how to drive it out
August 06 by Shared Services & Outsourcing Network
Research is pointing to the fact that Business Process Outsource providers have recognized the usefulness, and are using technology increase productivity.
7 reasons to consider outsourcing the Process Excellence function
July 12 by Amarpreet Bhamra
7 reasons to consider outsourcing the Process Excellence function
The Ultimate HR Challenge: How to Evaluate In- vs Outsourcing and Implement a New Model – in Just 3 Months
July 07 by Anupam DiwanThe challenge The day I joined this company, I was given two deadlines. One was to present the metrics on cost benefit analysis of insourcing versus outsourcing HR Shared Services; and second was...
G6 North America 2013: Phil Searle on what you need to know about talent management
April 25 by The Shared Services & Outsourcing Network Editor"Hire for attitude, train for skill" – that's the message Phil Searle, a veteran of the shared services industry, has for you. With only a fraction of BPO and IT services currently operating u...
The secret to shared services: excellent outputs require excellent inputs
April 23 by SSONWhat the manufacturing industry has known for years is now becoming commonplace in the services industry: good outputs are contingent on quality inputs. Translated to support services, this means th...
The CIO's new role: encouraging "connectedness"
April 14 by Darwin MarianoLanco Infratech Limited is a large Indian business conglomerate involved in construction, power, real estate, and several other industries. The group of companies is among the fastest growing in the...
Ignore at Your Peril: Social Media’s Impact on Shared Services
April 01 by Amarpreet BhamraThe concept of "viral" is quickly establishing itself as a new benchmark in the internet economy. "Gangnam style" went viral on YouTube and became a rage, cutting across national boundaries. The job...
G6 North America 2013: Jose Rivera on analytics' and big data's impact on shared services and outsourcing
April 01 by The Shared Services & Outsourcing Network EditorPhil Fersht interviews Cognizant's Head of BPO, Jose Rivera, at Shared Services and Outsourcing Week [North America] 2013, on the impact of analytics and data on shared services and outsourcing str...
G6 North America 2013: Hubert Giraud on cost versus value in BPO
April 01 by The Shared Services & Outsourcing Network EditorTony Filippone interviews Hubert Giraud at Shared Services and Outsourcing Week 2013 [North America] on cost versus value in outsourcing arrangements.
