Shared Services Centre
[SURVEY] Shared Services Centres Survey
December 13 by SSON EditorSSON and Winshuttle recently collaborated on a Shared Services Centre survey, covering process optimisation strategies. This survey is now closed but we will be releasing a special report bas...
Q&A: Patrick Cogny, CEO, Genpact Europe
January 10 by Shared Services & Outsourcing Network – Editorial TeamAt the recent Shared Services and Outsourcing Week in Budapest, Patrick Cogny, CEO of Genpact Europe participated at the European premier of the G8: Global Sourcing Think Tank, ( which you will be h...
Kone: Six lessons learnt when launching a Shared Services Centre
January 10 by SSONIn response to the recent articles on the ‘Top Ten Mistakes when starting Shared Services’ and ‘Ten More Mistakes made when starting Shared Services’ posted on the SSON websi...
Setting Up an Offshore Shared Services Center - Location, Location, Location (Part 2)
January 10 by Frank HolzCanada offers lower call center attrition rates compared to the United States. Perhaps, many consider customer service a career path in the country.