SLAs
Contracts: How to Bring Counterpart Redlines to the Law Dept. for Review
March 03 by Jeanette NydenRecently I received this email from a coaching client, who is a contract administrator on the buy-side. His concerns and my advice are applicable to sales-side contracting too.How do I intelligently b...
My SLA’s Are Green (But I Don’t Feel Green)
October 24 by Mary Sue RogersIf you are running best practice governance with your captive shared service centre (SSC) or external outsourced provider you should be doing monthly performance reporting on the agreed service levels...
4 Steps to Success After a Shared Services Start Up
November 05 by John KirkIn a previous article we talked about the 5 Steps to Getting a Shared Services Implementation Right. If you now have a Shared Services Center, the question is, "what next?" In this article, and for...
Designing Shared Services – Understanding Business & Commercial Performance (series, part 2)
March 19 by Steve MooreDesigning Shared Services: Understanding Business & Commercial Performance One of the core mistakes I come across, more than any other, is measurement and SLA performance. It’s not "lack of"...
Vodafone rings in process-centric global shared services
February 04 by SSONVodafone rings in process-centric global shared services Adrian Cooper, Head of Finance Shared Services and Purchase to Pay Global Process Owner, Vodafone What started as traditional offs...
10 MORE Mistakes Made When Starting Shared Services
January 10 by SSONWhen SSON published "Top Ten Mistakes Made When Implementing Shared Services" advice from experts across the shared services and outsourcing space on the most common errors organizations make whe...