strategy
The Case for Strategy in GBS and Shared Services
February 26 by Chris McCannStrategy has been degraded, downgraded, and derided as "mostly hot air." It's still critical.
How to Move from "Business Strategy" to "People Strategy"
April 06 by Huw ChapmanTips on how to align shared services to the CEO or business leader's target objectives.
Malaysia's Talent Challenge – Why it's Becoming Less Worrisome
March 30 by SSON Industry ReportsThe shared services industry across Malaysia is as strong as ever, and with the advent of robotic process engineering, it will be able to deliver more value.
Your People, Your Success
March 02 by Huw ChapmanAn HR strategist offers sure-fire tips on employee engagement that leads to a high-performing workforce. Is your company’s goal to grow sales, improve margins and/or reduce costs? One or all of t...
The 2017 State of the Shared Services Industry Report: Back to Basics
January 30 by The Shared Services & Outsourcing Network EditorThe past two years have been full of dramatic headlines foretelling the end of Shared Services as we know it. A new “digital” workforce, we’re told, will be running much of the show. Management w...
Metrics to Move in 2017
January 12 by SSONTargets & Tactics: Leading Practitioners share their most important metrics for the year ahead (i.e., how they’ll impact value) and also tell us which strategies they are applying to shift the...
SSON's Advisory Board – Q&A with VimpelCom's Chris Gunning
November 14 by Chris GunningWho are you and what is your role? I have recently taken up an exciting new role and challenge with VimpelCom, as their Global Shared Services (GSS) Finance Operations Lead. VimpelCom are a lead...
Why is HR Shared Services "Different"?
September 13 by Mary Sue RogersIn every multi-process Business Process Outsourcing (BPO) or Shared Service Centre (SSC) project I have ever worked on, HR always gets the reputation for “being different”. And while every funct...
Is NOW the time to split HR Shared Services in two?
September 05 by Simon BrownIt’s been almost 19 years since the publication of Dave Ulrich’s original proposition for the ideal HR organisation structure in the "Boundaryless Organization" 1995 (1), and over the in...
10 Critical Success Factors in a Shared Services Relationship
June 09 by Gavin Bowden-HallShared Services, as a concept, have been around for a while. In the public sector it is about working with like organisations e.g. a consortium of hospitals or social services functions across several...
Big Data – Big Headache?
October 27 by Shared Services & Outsourcing Network – Editorial TeamBig Data – Big Headache? Not really. Although we are drowning in huge amounts of data generated, if you maintain strict segregations between what’s relevant to business targets, and...
Six Talent Management Trends Surfacing in Asia
January 10 by The Shared Services & Outsourcing Network EditorPutting in place a talent management strategy is critical in an organization’s structure. This is common knowledge in the business world. However, how many companies are actually practicing th...