success
[Webinar] Nailing Service Management: How to Run an Effective & Efficient GBS
April 16 by Barbara HodgeService management lies at the heart of service delivery
The Case for Strategy in GBS and Shared Services
February 26 by Chris McCannStrategy has been degraded, downgraded, and derided as "mostly hot air." It's still critical.
How do you Foster a Culture of Innovation?
June 03 by Sudheer Kaavil Valappil"Innovation" is the top talent priority for global Shared Services
Top Habits of Highly Successful Women
January 04 by Women in Shared ServicesWomen in Shared ServicesOver the past months, enterprises across the world have had to face up to their gender policies. From Hollywood to Uber, we've been confronted with the ugly side of business –...
Your People, Your Success
March 02 by Huw ChapmanAn HR strategist offers sure-fire tips on employee engagement that leads to a high-performing workforce. Is your company’s goal to grow sales, improve margins and/or reduce costs? One or all of t...
The 7 Habits Of Highly Effective SSCs
November 15 by SSO NetworkTried and tested strategies that make your shared services a success – and tips on leadership. Plus: 7 skills to foster in your team![Click the red button below].[inlinead]
Telling versus Doing
March 03 by Lee CoulterI was thinking earlier this week about a time years ago when I had a manager significantly change my performance review after that first meeting, when the he gave me my review. I was working at Gene...
10 Habits of Highly Effective Shared Services Leaders
December 17 by SSON EditorWe asked our active practitioner community to share the characteristics of leadership and work ethic that they believe make for a super effective shared services leader. Here are our favorite answer...
5 Habits of Effective Transition Managers
August 11 by Paul de QuaastenietSucceed with change management by remembering some "bleeding edge" common sense. The shared services model has proven itself over the last decade with many major organizations across the world...
3 Steps to Value Added SSO: Define, Add, Publicize
January 29 by John KirkMy last article, Governance That Sells, was the third of four articles about the 4 Steps to Success After a Shared Service Start Up. In this article I will cover step four, Value Add. Value Ad...
How do we build a winning culture in our Shared Services Centres?
July 28 by Philip LanyonIn last week’s column, Simon Brown explained how to move from Vision to Customer Satisfaction, based on a popular breakout session that he and four other practitioners ran at Shared Services &...