surveys
Transformation and Engagement: Two Sides of the Same Coin
August 10 by Evan BeebeOften the success of a transformation initiative can be tied to an organization's ability to get employees to buy-in to the transformation. Similarly, transformation initiatives can also appear daunti...
Let’s treat HR services like a commercial enterprise would
July 20 by The Shared Services & Outsourcing Network EditorToday there is an amazing opportunity for HR services: copy the best of the best that we, as customers, experience in our private lives, package this into an App, and offer it to our employees as an i...
Customer Surveys – Are They a Real Barometer Of Customer Experience?
September 25 by Amarpreet BhamraThe customer’s perception is your reality. ~ Kate Zabriskie In the age of the Internet, the relevance of customer experience and customer focused organizations has increased manifold. Th...
5 Steps to Getting Real Satisfaction from your Shared Services Customer
June 23 by Simon BrownIn last week’s column, Rakesh Sangani listed 6 reasons why a SSC should invest in a Vision, based on a popular breakout session that he and four other practitioners ran at Shared Services & Ou...