talent
Exploring the Role of GCCs in Talent Development and Value Creation
March 26 by Sally FletcherAkhilesh Kohli, GBS APAC Head at Philips, shares how the organization prioritizes upskilling, innovation, and collaboration.
Uncovering The Power Of Workforce Analytics In Shared Services
March 26 by Beth BrownOrganizations are continually searching for effective talent management strategies to mitigate the risks of rising attrition, difficulty recruiting, and fluctuating employee engagement. However, lever...
State of The Industry Report 2024: Malaysia
February 13 by Beth BrownDrawing from SSON Research & Analytics' data, this report presents the latest insights and trends of Malaysia’s Shared Services industry, ranging from the talent pool to digital transformation impleme...
SSON Predicts the Future of GBS in 2024
December 06 by SSON EditorIn this article, the SSON production and editorial team have put together their predictions for GBS in 2024.
Streamline Or Preserve Your Talent? You Can Have Both
November 09 by Beth BrownSSON hosted the AP Automation Digital Summit, during one of the sessions, SSON was joined by Asad Malik, the Strategic Customer Success team leader at AppZen. In his session, ““Streamline Or Preserve...
Where Is the Best Place to Find Shared Services Talent?
November 07 by Angela MangiapaneIn the latest "Ask the Expert" column, Angela Mangiapane explains where Mars Global Services finds talent.
How KPMG Boosted Its Customer Experience & Back-Office Support
November 03 by SSO NetworkIn recent years, KPMG successfully boosted its customer experience and back-office support by tapping into the emerging trend of global outsourcing diversification spurred by the COVID-19 pandemic. Fi...
What We Learned From the SSOW Opening Remarks
September 14 by SSON EditorThis fall’s SSOW is in full swing, and the event kicked off Wednesday with opening remarks from Brad Dement, Partner at Scott Madden. During his opening comments, Brad mentions four key trends Scott M...
The RPO & High-volume Hiring Playbook
September 12 by SSO NetworkAgility is everything when approaching talent and recruitment in 2023 and beyond. But what does this buzzword mean? Page Outsourcing explains in their latest whitepaper.
Do You Want to Be an Employer of Choice?
May 18 by Aniisu K. VergheseIn today's highly competitive business landscape, branding has become a crucial factor for success. It not only helps organizations stand out from the competition but also drives customer loyalty and...
How Egypt Became a Global Business Process Outsourcing Hub
May 08 by SSON EditorIn recent years Egypt has become a rapidly growing economy and labor market with a growing focus on the IT services and outsourcing industries. In this article find what makes Egypt such a competitive...
Dealing with Disruption, Supporting BAU, and Driving Continuous Improvement – A Day in the Life of a Global HR Leader
December 19 by Gerard HusseyQ&A with Marianne Davies, Global Head of People Services, GSK