talent pool
Future of Work: How to Rethink Service Delivery as a Result of COVID-19
September 17 by SSON Industry ReportsControlling risk, restructuring the workforce, and rethinking location strategy for more resilient business services
Location Selection: Amazon’s Costly Mistake
February 25 by Barbara HodgeAmazon is in the headlines. What can SSO leaders learn from the "big smile's" mistakes?
Is Your Location Working for You?
June 30 by SSONWe know that Asia offers low-cost resources, Eastern Europe offers nearshore cultural empathy, and Latin America is fast becoming the gateway to new growth. But to what extent do these locations dri...
Contours of China: an Introduction to an expanding talent pool
May 14 by Anirvan SenI love to travel and I love to study the cultural aspects of different countries. Being in the BPO industry has allowed me to interact with people from all over the world on a regular basis. As I am i...