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WFM Tips from BBC Dragons and Brand Experts
May 06 by SSON EditorialWorking suddenly remote has proved challenging – from not having the right space, to navigating family distractions, infrastructure and communication – the past 6 weeks have been difficult. Tips from...
Will Your Ego Be the Death of Your Career?
July 11 by Ed Hess and Katherine LudwigIn just a few short years, as machines displace human workers, egoists, individualists, and aggressive types will be replaced by those with quiet egos. The new book Humility Is the New Smart ...
5 Innovation Killers (and Tips to Succeeding Anyway)
February 15 by SSON EditorShared Services models are constantly evolving as innovative opportunities emerge, causing us to re-assess what was. But while we commend these advances, it's often hard for ideas to be heard. 5 commo...
The People Element: The Neglected Link
March 09 by SSONDespite all the excitement around automation there remains a key stumbling block: forgetting to bring your people on board. Anyone who's failed in transformation will tell you why: lack of communica...
Why "Abundance" Should Be Your Mantra for 2016
February 08 by SSONMoney. Toys. Stuff. The modern lifestyle is generally defined by how much you have and how much you make. I recently read a review of Authors Sean Kouplen and Mick Schovanec, who live by another...
8 Skills You'll Need to be a Shared Services Superhero
January 18 by SSON EditorWhile on a global level enterprises have been adopting shared services for over two decades (according to Accenture, 75% of Fortune 500 companies have implemented shared services in some form), the fo...
Stakeholder Engagement = Success [4 steps to getting there]
January 08 by Anupam DiwanStakeholder Engagement One is tempted to believe that the role of project manager is to dictate to others what they are supposed to do and/or delegate the task to team members. Why do we need t...
Exploring the Conscious Intent Behind Employee Referrals
January 04 by Amarpreet BhamraUnderstanding people is hard enough. The classic children's story Alice in Wonderland taught us that all is not what it seems. So how should you reassess that ultimate channel of possible deception...
Developing Leadership Skills and Managing Talent
September 24 by The Shared Services & Outsourcing Network EditorInterview with Zelle Ochoco, Associate Director, Procurement Shared Service, Johnson & Johnson Over the last decade, Zelle Ochoco has worked for some of the biggest brands in the world, honing he...
The Door is always Open – or is it?
April 01 by Brian RayWith so many SSC leaders – particularly in the Central & East European and Asian "hotspots" – complaining of attrition and the challenges of keeping employees engaged, here's a cautionar...
Poor Performance: Prevention Better Than Cure
February 10 by Jon PratlettWhat if, despite persistent efforts, your employees are underperforming? If you look to replace them, there’ll be costs involved – not to mention disruption to the business. Furthermore,...
How to Be a Great Project Sponsor
October 09 by Russell HarleyA key aspect of launching or expanding the scope of a shared services organization is managing the project during transition. Many people slip up on the basics, as Russell Harley explains ......