Teams
LinkedIn, Threads and the Social Media Channels of Shared Services
July 17 by Evan BeebeSocial media has become a powerful tool for shared services professionals to network, knowledge share, and recruit new talent... but which one best matches your organization's needs?
Easy Come, Easy Go: The Pleasures & Pitfalls of Poaching Service Delivery Teams
February 13 by Deborah KopsFreddie Mercury knew a thing or two about poaching. But how much sense does it really make to borrow a whole team?
Why is Cross-cultural Communication the #3 Skillset of the Future?
October 22 by Ilse KerlingAn Amsterdam story that illustrates the cost of poor x-cultural understanding...
How to Succeed With Shared Services in Today's World
September 18 by Pedro MoreiraIf you have questions about the future of your shared services job, GBS, skill sets, robotics, outsourcing model, etc – don't miss this incredible interview with two of the industry's greats!
How to Move from "Business Strategy" to "People Strategy"
April 06 by Huw ChapmanTips on how to align shared services to the CEO or business leader's target objectives.
Is Bad Morale Holding Your Team Back? Find Out Before it Costs You Money
February 03 by SSONWake up, corporate America. It’s time to face the ugly truth – your employees are aloof. If you think this doesn’t apply to you, you may want to look at the numbers and think...
Getting Projects to Deliver Results
July 13 by Jon HanleyThe conversation started over coffee with a friend who works at a European company that's been around for over 300 years. She was explaining the challenge of modernizing their web development team....
Is "Thinstaffing" the Future of Shared Services?
March 20 by Jon HanleyIn 2010 I was leading shared services innovation work at a large consumer products company. To help "bring the outside in" I organized a meeting between our executive team and a small Silicon Valle...
How do You Wrap Your Mind Around Enterprise Content?
July 25 by SSONOne of the biggest concerns today is content. Organizations running shared services, based as they are on the idea of standardization, data analysis, and knowledge capture, will appreciate the di...
Top 10 Takeaways: How to Successfully Manage People & Change in Shared Services
April 16 by Lew BaderAt this year's Shared Services and Outsourcing Week in North America [March 2014] we dedicated an afternoon track to "People and Change – Collaboration and Customers". This was one of five tra...
What's Your Best Caption?
October 24 by SSONWe recently ran a "give us your best caption" competition on SSON's Facebook page, based on a photo from our recent conference (Shared Services & Outsourcing Week) on Flickr. The winner is Doug LaMe...