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Template: Data Collection / Perception of GBS Effectiveness [Survey Questionnaire]
August 21 by Pedro MoreiraThis questionnaire attempts to measure perception of the effectiveness of a Global Shared Services/Global Business Services (GSS/GBS) and its impact on a business unit ("Entity"), before and after t...
4 Steps of Continuous Improvement
November 30 by John KirkIn a previous article I introduced the topic of 4 Steps to Success After a Shared Service Start Up. In that article I discussed the first of the 4 steps: Managing the Day-To-Day. In this second of f...
Tools & Templates for Managing the Supply Chain
October 20 by SSONWe’ve received numerous requests from members for help in designing, managing, measuring, and benchmarking their support services. A number of these requests revolve around how to manage the s...