Thought Leader
SSOW Day Two & Three Summary
March 24 by SSON EditorThe final days of SSOW looked to build off some of the key takeaways that were discussed during the Women’s Conference and opening day sessions. Click to see what was discussed at some key sessions.
The Digital Workforce and the “New-style” Enterprise
March 30 by The Shared Services & Outsourcing Network EditorOne of the most significant trends is the rise of robotics across all elements of the enterprise, transforming the way business is done. The implications are beyond what many of us can comprehend toda...
The Changing Role of the Corporate CFO
May 25 by Dr. Jens MadrianSSON's new columnist brings a CFO's perspective to our discussions...Finance isn’t an island on its own, but is, instead, a function of what the business and its institutions need from it. As these ar...
The Best Practices from BP
January 24 by The Shared Services & Outsourcing Network EditorAs SSON's 2014 Awards season beckons (just in time to outshine the Oscars) we'd like to encourage all of you, no matter where in the world, to apply for one of our 5 categories: Customer Service, Cu...
Who is Outstanding in the European BPO Market?
May 13 by SSONLater this month, in Prague [Shared Services & Outsourcing Week], we'll be announcing the 2013 SSON Excellence Award winners in 5 categories. As part of this event, we will also be recognizing an in...
2013 Thought Leader Rick Arpin on Leadership Skills
March 22 by SSON2013 SSON "Thought Leader" Rick Arpin on Leadership Skills It's a global, cross-functional, fast moving world. So, what are the skills a shared services leader needs to be cultivating in cu...
What's the Winning Ticket for Shared Services Leadership?
March 22 by SSONWhen you think of Las Vegas, what comes to mind? Gambling? Entertainment? Hotels? Cêline Dion? All of that, yes. But having just watched SSON recognize MGM’s finance leader as the 2013 "Though...