tools
Top Tips on choosing Intelligent Automation based on "fit for purpose"
November 28 by SSONTo evaluate a good RPA solution, the important thing is to understand the difference between robotic automation tools
The 7 Habits Of Highly Effective SSCs
November 15 by SSO NetworkTried and tested strategies that make your shared services a success – and tips on leadership. Plus: 7 skills to foster in your team![Click the red button below].[inlinead]
Tools & Templates: Data Collection
January 01 by SSON EditorThe Data Collection Tools & Templates form part of SSON's Tools & Templates series designed to help you implement frameworks based on proven best practices.
Tools & Templates: a Balanced Scorecard for HR Services
January 01 by Anupam DiwanThe balanced scorecard for HR is a four-legged stool: Customers, Finance, Business Processes and Learning & Growth. These aspects are closely intertwined.
Template: Data Collection / Perception of GBS Effectiveness [Survey Questionnaire]
August 21 by Pedro MoreiraThis questionnaire attempts to measure perception of the effectiveness of a Global Shared Services/Global Business Services (GSS/GBS) and its impact on a business unit ("Entity"), before and after t...
New Tools for Collaboration and Communication
September 01 by SSON EditorNow that the haze of summer is over (Labor Day, this week, marked its official end), kids are back at school, and you are back to work, it’s time to get creative and put all that rest & relaxa...
Leadership Training – How to Multiply the Benefits
April 22 by Greg GlynnWith "leadership" emerging as one of the top priorities for Shared Services Organisations around the world (witness the numbers that regularly crowd into "talent and leadership" sessions at our conf...
Simple Tools Drive Success: Outlook as an Incident Management Tool
February 26 by Anil Prem DSouzaOutlook as an Incidentt Management Tool How to Use Simple Tools like Excel and Outlook to Drive Efficiency Across Shared Services That was the theme of a recent article on simple working tools b...
Key Elements of a Professional Shared Service Center: Working Tools (that you use every day)
February 12 by Anil Prem DSouzaStudies have shown that more than 70% of IT initiatives fail, especially CRM initiatives. Why do they fail? Is it because they’re not using the right technology? Or is it because they’re...
Tools & Templates: 9 Critical Components For A Successful Client Interaction Framework
February 07 by SSON EditorIt’s not that complicated! Mastering client satisfaction through a comprehensive framework is made easy through this simple roadmap from Chazey Partners. Use it to build a strong basis for you...
To SaaS or not to Saas, That is the Question
January 15 by The Shared Services & Outsourcing Network EditorFinance Technologies: Buy or Rent If you are a Finance executive tasked with responsibility for relevant technology, your big decision this year is: Should you "buy" on-premise software or "rent"...
Tools & Templates: Critical Success Factors
November 30 by SSON EditorSetting up a shared services, or re-evaluating your existing framework, and needing a few pointers? Here's an outline of the Critical Success Factors you should be considering in your model - as the...