trends
State of the Shared Services & Outsourcing Industry Global Market Report 2024
January 26 by SSON Research & AnalyticsThe Global shared services industry finds itself at a watershed moment
Top 5 (Near) Future Shared Services and GBS Trends
June 05 by Sally FletcherSSON Head of Online Events Sally Fletcher predicts future shared services and GBS trends after attending last month's SSOW Europe conference in Lisbon.
The State of Global Business Services in 2023 and Beyond
March 06 by Barbara HodgeThis report provides a snapshot of where the GBS model finds itself in 2023, as well as the value-drivers that determine its success
How Do Sourcing Objectives and Criteria Determine the Sourcing Approach ?
December 19 by SSON EditorThe new Outsourcing Report by SSON Research & Analytics presents a number of opportunities for the Future GBS Model
Core Challenges Are Clear: A Review of SSO Week Europe, Autumn
October 26 by Barbara HodgeThree days in London – great to see Europe rebounding and fighting strong
Global State of the Shared Services & Outsourcing Industry Report 2022
February 24 by SSON Industry ReportsStaying on top of shifts in the shared services market is key. Start here
Stopping The Backward Slide: How to Fight the Gravitational Pull Towards Functional Models
March 23 by Bob CecilIf you’re not moving forward through the evolutionary business services stages, you’re losing ground to leaders in your industry.
State of the Shared Services & Outsourcing Industry – Global Market Report 2021
January 04 by SSON Industry ReportsThis report focuses on five areas we believe are most critical to ‘staying ahead,’ and reflects the input of SSON's Global Advisory Board
Future of Work – the Value of Empathy in the Age of Remote Everything
August 18 by Samir BagriWhich organization will see the silver lining in the pandemic cloud and take the lead in defining the Future of Work?
SSON's Global State of Intelligent Automation Market Report 2020
August 04 by SSON Industry ReportsHow has IA been integrated into enterprise DNA to date? And how are automation strategies accelerating in future?
2020: The Year RPA Becomes Part of Enterprise DNA
March 25 by SSON Industry ReportsAPAC trends report: The industry has definitely reached – and passed – a tipping point
10 Robotic Process Automation Predictions for 2020
February 05 by Rakesh SanganiNow January is over – here's what really matters this year!