West Europe
18 months to turn around a flagging culture: JTI shows how it's done
August 27 by Mattijs Backx18 months to turn around a flagging culture: JTI shows how it's done
SSOW Europe Presentation: The Siemens Journey from Paper Process to Picture Perfect
August 14 by The Shared Services & Outsourcing Network EditorView the presentation that David Mottram (Head of Financial Change Projects, Siemens Global Shared Services) gave at last years Shared Services & Outsourcing Week in Prague, on Siemens Journey from...
SSOW Europe Presentation: Beyond Finance: Expanding your shared services beyond traditional finance functions: a business model that works
August 14 by The Shared Services & Outsourcing Network EditorView the presentation that Kathleen Bienkowski (Vice President, Shared Services, Kelly Services, Inc.) gave at last years Shared Services & Outsourcing Week in Prague, which took place in the Beyond...
Quality in the eyes of the customer: it's the Mars vs Venus debate all over again
August 12 by Jitka SoskovaIn last week’s column in this Customer Service series, Philip Lanyon from Lafarge UK Services explained how to develop a customer-oriented culture, based on a popular breakout session that he...
Award Winner 2013: Royal Mail delivers Excellence In Improvement & Innovation
July 23 by SSONIntroduction Royal Mail's shared services group serves 20 business units across the UK, covering 130,000 employees. The organisation won the 2013 SSON Excellence Awards (Europe), and was honoured...
Getting results: focus on Effectiveness, not Efficiency – and then apply Innovation
July 05 by Adam WallsVision & Value Series: In last week’s column, Simon Brown listed 5 Steps to Getting Real Satisfaction from your Shared Services Customer, based on a popular breakout session that he and four o...
3 Tips from P&G: How to Keep Improvements Coming in Global Business Services
June 23 by The Shared Services & Outsourcing Network EditorP&G and LaFarge pooled their combined ideas in a networking session to get to the bottom of how to keep improvements coming within a GBS, while encouraging transformation. A complicated topic &ndash...
Innovation, Ideas and Fun at Shared Services & Outsourcing Week Prague
May 23 by SSONThis year's European Shared Services and Outsourcing Week is coming to an end. It's been a busy fun packed couple of days [see photos] with site tours of best practice operations here in Prague [Joh...
How London’s 2012 Games topped Beijing with half the budget and smarter thinking…
April 09 by SSONTwo brand new SSOW Europe keynotes reveal why success ISN’T always about who has the bigger wallet Three whole decades. That’s how long it will take Beijing to pay off the constructio...
Procurement and Commercial's Impact on the Public Sector Growth
March 01 by Tim CumminsInterview by Tim Cummins, International Association of Contract and Commercial Management In this short interview with IACCM, Alastair Merrill, Director of Procurement and Commercial fo...
Case Study: BAE Systems defines its Finance Transformation program
December 03 by SSONFinance Transformation is on everyone’s agenda – but success can be fairly elusive BAE Systems shares its Finance Transformation success – based on engaging not just the employee...
Coca Cola Hellenic: Designing a model to maximize impact
December 03 by SSONCoca Cola Hellenic: Designing a model to maximize impact One year of Shared Services yields successes – and some challenges Coca Cola Hellenic provides bottling services in Eastern Europe...