How To Leverage Chat In Service Delivery

Before "Live Chat": What Do You Want it to Achieve?

Wayne Butterfield
Contributor: Wayne Butterfield
Posted: 02/13/2015

I’ve been fortunate in my Customer Service career to be involved in some pretty cool innovations in how we serve our customers @ Telefônica. It started off in a Back Office role, where I brought RPA (Robotic Process Automation) into the Business and transformed the way that we serve our customers in the Back Office, decreasing turnaround

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Wayne Butterfield
Contributor: Wayne Butterfield
Posted: 02/13/2015

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