The Use and Abuse of "Enterprise" Software and What It Truly Means

By:
Posted: 06/01/2014

Over the years, the term ‘Enterprise software’ has become a loosely used term: Is it simply software used by companies or is it a reference to ERP suites? More importantly, why is it critical for you to understand the definition before selecting software to support customer experience management?

This short paper provides a working definition of enterprise software, a warning on how to avoid the use and abuse of the term during the software selection process, as well as an overview of the challenges faced with the complexity of CEM and suggestions on how to address them.

Read this paper if you’re new to the shared services space and require an introduction to or simply want a refined / revised view on enterprise solutions.

Download the white paper now.

To continue viewing this content please fill out the form below and become an SSON member.
Or if you're already a SSON member, sign in below to download.
Join

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

By:
Posted: 06/01/2014