Robotic Process Automation: We’re at the Cusp of Something Big – But Only if the Industry Can Get its Head Out of the FTE Model



Remember when you heard the term "multifunction" mentioned in hushed whispers at Shared Services conferences? About 10 years ago? And remember also when a couple of firms out of India started obsessing about "data analytics"? About 5 years ago? And then the constant chattering about Global Business Services? Just a few years back? Those early converts were visionaries, as it turned out. For though each new iteration may take half a decade to really take hold, those early trickles have turned i...
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