Public Sector Shared Services Success
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A Look at Glasgow City Council’s Finance & HR Shared Services Organisation, Customer and Business Services
With a top quartile programme savings of £12m to-date, Customer and Business Services (CBS) is the forward-thinking multi-functional Shared Services Organisation behind Glasgow City Council.
CBS Director, David Heneghan shares his insight into how the public sector SSO will continue to add value and generate significant savings as a captive model.
Twice as Much by 2...
