Industry Specific Requirements Drive Contact Center Outsourcing

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Posted: 04/15/2014

Although Contact Center Outsourcing (CCO) has largely been considered a horizontal and industry-agnostic Business Process Outsourcing segment, recent developments have challenged both CCO buyers and service providers to refocus and evolve. A key development in the current environment is a growing focus on industry-specific requirements and

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Report SSON shared services
Posted: 04/15/2014

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