Responsibilities:

  • Plans and oversees execution of Shared Services Center operational strategies
  • Responsible for on-going service delivery, performance standards, productivity, quality and customer-service satisfaction levels, budget oversight.
  • Recruiting, training, assigning, coaching employees and clearly communicating job expectations.
  • Prepares performance reports by collecting, analyzing, and summarizing data, Key Performance Indicators (KPIs), metrics and trends.
  • Accomplishes organization goals by accepting ownership for accomplishing client objectives; exploring opportunities to add value to each individual account.
  • Ensures close collaboration and integration with other shared services centers and/or regional hub operations.
  • Ensures the firm incurs no business upsets; anticipates and mitigates potential risks; performs root cause analysis and action plans to address unanticipated issues or events.
  • Other duties required by role.

Primary Attributes:

  • Customer service orientation, effective communicator, adept with process improvement, problem solving skills, people skills, teamwork, managing processes, operational excellence, quality assurance, collaborative, cost-conscious, innovative and forward-thinking.

Requirements:

  • Bachelor’s degree in an appropriate field from an accredited college/university, MBA or advanced degree from an accredited college/university preferred
  • 5 years of leadership experience in an operations or shared services center
  • Exceptional communication and interpersonal skills with a demonstrated ability to manage teams, complex work streams, and gain the confidence and respect of senior level executives
  • Experience in account relationship growth and business development
  • Track record of developing/implementing efficient processes and quality standards; advanced problem solving skills; budget and financial acumen.
  • Ability to create and maintain a culture that demands responsiveness, accuracy, completeness, quality assurance processes and rigorous attention to detail.
  • Strong customer service ethic; finds satisfaction in pleasing others

Apply in confidence to dsavate@yahoo.com

Region: 
Industry: 
Shared Services
Language: 
English
Division: 
IQ
Country: 
Author: 
Feature Description: 
A leading global professional services company is looking for a top notch executive to manage a shared services center in Memphis.
View Description: 
A leading global professional services company is looking for a top notch executive to manage a shared services center in Memphis.
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Shared Services Executive, Memphis
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Published Date: 
Wednesday, November 26, 2014
Visibility: 
Private
Old Id: 
18405
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