Are You Checking for Understanding? Or am I?
A couple of years ago my clients started asking me, "Do you follow up with my people after training to check for their understanding of our Terms & Conditions or do I?" Today, (not in years past) I say we both should. My efforts alone are not enough. In training sessions, I see people nod their heads in agreement when I check for
Or if you're already a SSON member, sign in below to download. Sign In Join