Enterprise Supplier Governance - Size and Complexity does Matter

This FREE webinar was recorded on:
Thursday, December 13, 2012
10:00 AM - 11:00 AM EST
To continue viewing this content please fill out the form below and become an SSON member.
Or if you're already a SSON member, sign in below to download.
Become a member to Watch

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

Enterprise Supplier Governance - Size and Complexity does Matter

5 lessons on how to manage your outsourcing portfolio

To support organizational agility and flexible access to scale (ramping up and down), more and more organizations are distributing services across multiple outsource partners. The challenge is immediately clear: how do you maintain oversight – let alone stay on top of expectations and deliverables for each? Learn 5 lessons on establishing an Enterprise Supplier Governance Program from the experts at Health Care Services Corporation (HCSC) and KPMG.

Organizations are making great strides in understanding the complexity of governing an outsourcing portfolio which has evolved over a period of time and often without alignment to an enterprise level outsourcing strategy. HCSC has taken an Enterprise approach to establish a consistent and comprehensive program which accommodates the different types of outsourcing arrangements across their own organization.

They’ve completed the initial implementation phase of their Enterprise Supplier Governance Program and are currently in the process of sustaining the framework implemented to ensure high adoption rates with internal business customers and suppliers as they progress to steady state.

In this webinar, HCSC's Karla Frost will share 5 lessons learned along the way:

* Industry perspective on Enterprise Supplier Governance
* Critical Success Factors to establishing a Enterprise Supplier Governance Program
* How to segment your suppliers and apply the right level of governance
* How technology can be leveraged to institutionalize new ways of governing outsourcing arrangements
* Practical advice, lessons learned, and insights into how HCSC made Governance work for them

Don't miss this chance to get some answers to pressing questions.


Karla Frost
Senior Manager - Enterprise Supplier Governance Office
Health Care Services Corporation

 Karla has almost 20 years of experience and has held various positions in Procurement, Sourcing, and Project Management. Most recently, Karla led the efforts to establish and sustain an Enterprise Supplier Governance Program at Health Care Service Corporation. Karla holds a BS in Business Management and an Masters in Business Administration.  

Liz Evans

 Liz has over 15 years experience, focused on working with organizations to establish appropriate governance mechanisms to ensure success in management outsourcing relationships. Liz specializes in the set-up of governance arrangements for complex, multi-tower, global or portfolio outsourcing arrangements. She is experienced in reviewing, remediating and improving underperforming relationships.