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Mary Sue Rogers

Are Shared Services a Prerequisite for Intelligent Automation?

A historic investment in shared services will make the implementation of IA significantly easier and less costly – and therefore guarantee a better return

by: Mary Sue Rogers
Published: February 19, 2018
Tags: IA, chatbots, costs, ROI, shared services


Mary Sue Rogers

HR Tips for 2018: Process versus Knowledge?

5 tips on choosing to invest in process automation – or knowledge

by: Mary Sue Rogers
Published: January 17, 2018
Tags: Mary Sue Rogers, Human Resource, HR, transformation, process


Mary Sue Rogers

Disaster Recovery and HR Shared Services

HR leaders need to assess what is business critical and what must be up back online within a very short period

by: Mary Sue Rogers
Published: October 24, 2017
Tags: Mary Sue Rogers, transforming HR, Disaster rercovery


Mary Sue Rogers

Shared Services in the Not for Profit (NFP) Sector – a Missed Opportunity?

What makes the NFPs sector different from other industries that have embraced SSC and outsourcing?

by: Mary Sue Rogers
Published: September 28, 2017
Tags: not for profits, NHPs, arguments for SSC


Mary Sue Rogers

Recruiting and Shared Services

Why now is perfect to review what recruitment activities to put into a central shared operation – or outsource

by: Mary Sue Rogers
Published: September 7, 2017
Tags: recruitment, shared services


Mary Sue Rogers

Continuous Improvement: a Little "Retro" is a good thing

While RPA is grabbing the headlines, Continuous Improvement is quietly getting on with the job of improving service performance and delivery

by: Mary Sue Rogers
Published: June 22, 2017
Tags:


Mary Sue Rogers

HR shared services and the “Gig Economy”

As the workforce is increasingly characterised by 'independent' workers, you will need to adjust to their needs within HR services

by: Mary Sue Rogers
Published: May 25, 2017
Tags: HR, independent workforce, Mary Sue Rogers


Mary Sue Rogers

Process Improvement, AI, Robotics and the Human Touch

AI and robotics are new tools for process engineers to hit their objectives. Will automation change the focus of process improvement and the role of the process engineers?

by: Mary Sue Rogers
Published: April 12, 2017
Tags: Mary Sue Rogers, AI, RPA, IA, robotics, HR, Human Resources, shared services BPO, Outsourcing, Process Improvement


Mary Sue Rogers

Shared Services Center Leaders need more than People Skills

If you were hiring an SSC leader today, these are the skills and competencies that you should put at the top of your list

by: Mary Sue Rogers
Published: March 20, 2017
Tags: skills, leader, HR, Mary Sue Rogers


20 results
of 2