Vertical & Industry Insight
Driving and Reporting Visually on Data Analytics to Identify Problems and Opportunities
September 16 by SSONMastercard’s shared services team was awarded the SSON Excellence Award this year for the innovative approach to finance service delivery, based on reporting data visually. This is your opport...
Benefits of Benchmarking to Improve F&A Process Performance
September 15 by SSONInternal benchmarking provides insights on best practice within your own company, which can be leveraged across the organization. To establish "best-in-class" operations companies must identify uniq...
[Infographic] What do delays in Order-to-Cash Mean?
June 12 by SSON EditorWhat Are Process Breaks In Order-To-Cash Really Costing You? That’s the question we posed Order-to-Cash practitioners earlier this year – and they responded enthusiastically by...
2015 Industry Perspectives: Insights into Shared Services in Finance & Accounting
April 30 by The Shared Services & Outsourcing Network EditorHow are leading organizations shaping their F&A shared services? We have selected a handful of expert speakers who will join us at the upcoming 15th Annual Shared Services for Finance & Accounting...
What Makes Yale Stand Out (Beyond Academics)?
April 24 by The Shared Services & Outsourcing Network EditorWinner of North America's 2015 EXCELLENCE IN PEOPLE AND COMMUNICATIONS AWARD Yale needs no qualification when it comes to leading academia. But it was for the university's outstanding shared servi...
2015 Annual State of the Shared Services Industry Report
February 23 by The Shared Services & Outsourcing Network Editor2015 State of the Industry Report: 5 Mega Trends Disrupting Services Delivery In this year’s survey, we wanted to find out how shared services operations around the world are reacting to...
BPO and the Medici Effect ...
February 02 by Tom ZbarenWho would have thought that the 14th century Florentine House of Medici could hold the key to aligning the benefits of outsourcing and shared services with Small to Medium Sized Business or Enter...
ScottMadden Promotes Public Power and Electric Cooperatives Expert
January 12 by Press Release SSONScottMadden, Inc., a general management consulting firm, is pleased to announce the promotion of Marc Miller to partner. Mr. Miller has been with the firm since 2008 and has more than 15 years of ex...
Shared Services China: Survey Report
January 07 by SSON EditorIf you are considering China as a Shared Services/BPO location, it will be interesting to note that 30% of in-country SSOs have already been in existance for more than 5 years, and 31% for 3-5 years...
Why Manufacturing Industries Face Special Challenges in Services Performance
December 11 by SSON Editor10 Strategies to leapfrog over your competition SSON has been tracking the manufacturing industry’s evolution in terms of the most effective service delivery strategies, and has identified c...
HR Management: Why Treat Blue Collar Employees Differently?
December 03 by Deepak PuligaddaIntroduction India is changing, quite rapidly, into a powerhouse of human resources. India’s biggest resource is her young and vibrant working population. The services sector operates at fas...
ISG Report: Highlights Shift Towards Splitting Providers
December 01 by Press Release SSONISG Reports Contract Activity at Historic Highs as Clients Split Scope and Engage Multiple Service Providers STAMFORD, Conn., Dec. 1, 2014 /PRNewswire/ -- Buyers of IT and busine...