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White Papers

290 whitepaper results
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Become a Next Generation Leader

This report shows the vital skills required of the modern day shared services leader and includes first-hand advice from experts in the sector. Learn more

The history of robots combines the best of science fiction and real life technology. When many Americans think of the word "robot," science fiction portrayals and action movies immediately come to mind. In fact, the history of robots actually owes quite a debt to science fiction masters like Isaac Asimov.Today, robots can be used for surgery, massage therapy, space exploration, manufacturing, and code analysis, but the earliest robots were far more primitive. So, let's... Learn more

Gain insights from 10 of the most respected GBS leaders as they share their top 10 tips on how to outperform in global service delivery. Learn more

Discover the latest trends & cost comparisons in the Middle East with this report by the SSON Analytics Team.It is compiled based on an analysis of the top 5 shared services centre (SSC) cities and top 5 emerging cities in the Middle East region.Download report below. Learn more

SSON and Hyland invite you to participate in an important survey designed to gain a better understanding of the stakeholders, process owners and key requirements for Shared Services professionals building business cases and executing procurement of automation technology solutions. Learn more

BPO Finance

7 trends that will define the age of automated sourcing Learn more

Tags: BPO | Finance | trends

GPO success in the modern digital finance organization means being responsive Learn more

Tags: GPO | Loren Mahon | Oracle

Also: The top 6 levers to drive more value-adding service! Learn more

Tags: RPA | IA | Asia

Operating model, governance practices, and automation anxiety – plus: future technologies including Internet of things, blockchain, 3-D printing, machine learning, and artificial intelligence Learn more

The Four Phases of Digital Transformation: The Intelligent Automation Maturity Model

Intelligent Automation – the combination of RPA and AI-powered cognitive automation – is an opportunity for shared services leaders to raise their aim from just cost cutting, to becoming a vehicle for new revenue. Leading enterprises all over the world have given countless hours back to the business and significantly improving service delivery by digitizing common shared services processes like intake, onboarding, accounts payable, procurement, and order-to-cash. Creating “digital shared services” is now a common vision. The path between establishing this vision and achieving it, however, is filled with many decisions, change, and often, unexpected roadblocks. The path also varies significantly from business to business. This eBook will help shared services leaders determine the optimal path for their unique operation, make critical decisions based on best practices, catalyze and instrument change by identifying organizational signals, and level roadblocks to digitizing shared services along the way. Learn more

290 whitepaper results
of 29