Whitepapers & Industry Reports
The Shared Services and Outsourcing Network (SSON) is devoted to providing shared services professionals with the most comprehensive selection of case studies and white papers on the internet. All members of our site can explore specialised shared services research through our collection of reports, which aim to educate global business services leaders as they make complex decisions that drive growth, innovation and ROI.
SSON Client Case Study: Enate
August 16 by Shared Services & Outsourcing NetworkFind out how Enate partnered with SSON on a series of roundtables to connect and engage with leading prospects...
How To Increase Purchasing Control And Improve Sustainability In A Digital Age
August 11 by Shared Services & Outsourcing NetworkThis whitepaper showcases how to build a more sustainable procurement strategy for the future...
14 Lessons from Global Business Services Leaders
August 08 by Naomi SecorLeadership Lessons from GBS Leaders who have been there, done that.
SSON Client Case Study: Chazey Partners
August 04 by Shared Services & Outsourcing NetworkFind out how Chazey partnered with SSON on their 2021 State of Industry Report to connect and engage with leading prospects...
Why Relying on a Single Process Automation Platform will Lead to Failure
July 29 by SSONIn this Whitepaper, Nintex explores the reasons why single process automation is a sure fire way to failure, and what 5 critical steps you can take to prevent this ever happening.
5 Ways Your Business Process Management System Could Be Failing Your Back Office
July 26 by SSON EditorialBack-office operations have been using task and process automation tools like Business Process Management (BPM) systems for decades, yet they still struggle to serve the customer at the right cost. That’s because processes don’t get the work done, people do.
How Intelligent Document Processing is Re-inventing Data-Centric Services
July 06 by SSON Industry ReportsDigital data lies at the heart of processing performance. Failing to adopt advanced technology is now itself a risk
AP Automation Case Studies: Technicolor and SSP - The Food Travel Experts
March 23 by SSON EditorialAdvanced AP solutions are streamlining not just invoice processing but also document management, enterprise's #1 hurdle
The Total Economic Impact of a Top-Tier Automation Platform: 110% ROI
March 17 by Beth HamptonWith a true enterprise grade cohesive automation platform , you can reduce the risk of scalability issues in the future, dynamically scale bots as per business needs, and ensure seamless human-digital collaboration.
REPORT: The Future of Flexible Work In China's Shared Service Centres
March 01 by Beth HamptonChina found itself in the uneasy position of being first in attempting to reconfigure the traditional working paradigm, so it makes fitting sense for the rest of the world to take note as they move forward into ‘the new normal’.
Your 7-Step Guide to Operational Excellence
January 27 by SSON EditorialHow to kickstart your operational excellence initiative, no matter your industry.
How Swisscom's Company-Wide Knowledge Platform Enables Community-Driven, Crowd-Sourced Expertise and Knowledge Exchange
January 26 by Shared Services & Outsourcing NetworkLearn how an open-book culture can create new, more innovative ways of working, improve employee experience, and make your business more successful