Michele Carlson

Director of Product Marketing & Head of Content Strategy NiCE

Michele partners with organizations to unlock the potential of AI technology in creating authentic, personalized customer connections. Her deep understanding of transformative AI solutions helps businesses scale meaningful experiences across every touchpoint. As Director of Product Marketing at NiCE, she helps business leaders harness the power of CXone Mpower's AI-driven platform to turn every interaction into an opportunity for deeper customer connection and business growth. Michele brings nearly two decades of experience in advanced analytics and AI technologies, spanning product development, change management consulting, and agent coaching. Her hands-on experience in contact centers has shown her how AI-enhanced conversations can simultaneously elevate customer satisfaction, agent engagement, and operational efficiency.