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Latest Content(see all)

SSON Global Industry Report 2018

Just Published! Global State of the SSO Industry Report 2018

April 18, 2018 by
Global SSON Industry Report

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What are the big shifts in GBS/SSC and the BPO industry?

April 18, 2018 by
Maciej Piwowarczyk

T&E services SAP Concur

The Economics of Sharing

April 17, 2018 by
SSON Industry Reports

Shared Services & Outsourcing Network

Yes, The Glass Ceiling is Real

April 17, 2018 by
Shared Services & Outsourcing Network

Upcoming Events(see all)

6th Malaysian Shared Services and Outsourcing Week

02 - 03 May, 2018

DoubleTree by Hilton, Kuala Lumpur, Malaysia

18th Annual European Shared Services & Outsourcing Week

14 - 17 May, 2018

The Estoril Congress Center, Estoril, Portugal

HR Shared Services & Outsourcing Summit

May 21 - 23, 2018

The Drake - A Hilton Hotel, IL

3rd AI & Robotic Process Automation World Summit

11 - 13 June, 2018

Hotel Palace Berlin, Germany

MORE EVENTS

WEBINARS & ONLINE LEARNING

FEATURED ARTICLES(see all)

SSON Global Industry Report 2018

Just Published! Global State of the SSO Industry Report 2018

April 18, 2018 by Global SSON Industry Report
t

What are the big shifts in GBS/SSC and the BPO industry?

April 18, 2018 by Maciej Piwowarczyk
Shared Services & Outsourcing Network

Yes, The Glass Ceiling is Real

April 17, 2018 by Shared Services & Outsourcing Network
Shared Services & Outsourcing Network

From RPA to Intelligent Automation

April 17, 2018 by Shared Services & Outsourcing Network

FINANCE & ACCOUNTING

T&E services SAP Concur

The Economics of Sharing

April 17, 2018 by SSON Industry Reports
IDC Concur Invoice

The Business Value of Concur Invoice

April 3, 2018 by SSON Industry Reports

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HUMAN RESOURCES

Shared Services & Outsourcing Network

Yes, The Glass Ceiling is Real

April 17, 2018 by Shared Services & Outsourcing Network
Murphy Choy SSON Analytics

The Best Reasons to take Total Cost of Compensation Seriously

April 9, 2018 by Murphy Choy

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PROCUREMENT

10 Ways Manual Tasks Are Costing Your Business

10 Ways Manual Tasks are Costing Your Business

March 9, 2018 by SSON Industry Reports
Report SSON shared services

The Business Case for Automation: How Do You Influence Technology Purchases

January 31, 2018 by SSON Industry Reports

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DATA MANAGEMENT & ANALYTICS

Barbara Hodge, Editor

"Data" fuels automation’s capabilities

April 16, 2018 by Barbara Hodge
10 Ways Manual Tasks Are Costing Your Business

10 Ways Manual Tasks are Costing Your Business

March 9, 2018 by SSON Industry Reports
Matt Wilden

We Like to Test Things Here – Bring Your Measuring Tape to Work Every Day

March 7, 2018 by Matt Willden
Shared Services & Outsourcing Network

Shared Services in Europe 2018: Millennial Talent, Digital Disruption & Customer Experience

March 6, 2018 by Shared Services & Outsourcing Network

BUSINESS PROCESS MANAGEMENT

10 Ways Manual Tasks Are Costing Your Business

10 Ways Manual Tasks are Costing Your Business

March 9, 2018 by SSON Industry Reports
Peter Csucska

SSON Podcast: Peter Csucska, Lexmark

February 27, 2018 by Seth Adler
Robotizing Your Financial Close Process: Industry Survey Results

Robotizing your Financial Close Process: Industry Survey Results

February 26, 2018 by SSON Industry Reports
Jeff Cole

Rescue Dog Teaches 3 Lessons on Process Change

January 5, 2018 by Jeff Cole

CUSTOMER EXPERIENCE

Press Release SSON

"Digitizing the Customer Experience" – ScottMadden's Brad DeMent, Conference Chair, Summarizes SSO Week 2018

April 4, 2018 by Press Release SSON
Matt Wilden

Percentiles & Asymptotes – Shining a Light on Extremely Negative Customer Experience

February 23, 2018 by Matt Willden
Shared Services & Outsourcing Network

Interactive Report: Millennial Talent, Digital Disruption and Customer Experience

February 23, 2018 by Shared Services & Outsourcing Network
katerina vranovska

SSON Podcast: Katerina Vranovska, Johnson & Johnson

February 19, 2018 by Seth Adler