LATEST CONTENT

Andrew Parris

Podcast interview with Andrew Parris, Director of Shared Services at Tarmac

How much do we not know about the peers we network with, read about, and who struggle alongside us in pushing the SSO change agenda forward? Lots, it... Learn more »
July 19, 2017 by Andrew Parris
WestCoastVAW

Shared Services Landscape on the U.S. West Coast in 2017

This interactive report maps out the 479 Captive/Hybrid SSCs across the U.S. West Coast.
July 17, 2017 by SSON Analytics
Robots are coming

Robots Are Coming: 7 Reasons Why Resistance is Futile

July 12, 2017 by Shared Services & Outsourcing Network – SSON
5 ways to leverage RPA

5 Ways to Leverage RPA, Regardless of the Size of Your Organization

Here are five considerations for harnessing the benefits of RPA regardless if you’re leading a team of two or two hundred.
July 12, 2017
Talent report

Prioritising Talent Development within Global Business Services

Why talent development should be prioritised with Shared Services and GBS
July 12, 2017 by SSON Industry Reports
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UPCOMING EVENTS

8th Philippines Shared Services & BPO Week
August 01 - 02, 2017
Fairmont Makati, Makati, Philippines
Intelligent Automation
July 31 - 02, 2017
Radisson Blu Aqua Hotel, Chicago, IL, United States
11th Shared Services Outsourcing Week LATAM - English
August 23 - 25, 2017
The Ritz-Carlton Coconut Grove, Miami, FL, United States
11th Annual SSO Week Latin America 2017 - Spanish
August 23 - 25, 2017
The Ritz-Carlton Coconut Grove, Miami, FL, Estados Unidos
5th Middle Eastern SSO Week
September 10 - 13, 2017
Art Rotana Hotel & Resort, Manama, Bahrain
Public Sector Shared and Common Services 2017
September 19 - 20, 2017
The Rex Hotel, Canberra, -1, Australia
Finance Director Exchange
September 19 - 20, 2017
Steigenberger Airport Hotel, Amsterdam, The Netherlands
AI for Enterprise 2017
September 26 - 27, 2017
Bayview Eden, Melbourne, VIC, Australia
RPA Melbourne 2017
September 26 - 27, 2017
Bayview Eden, Melbourne, VIC, Australia
VIEW ALL EVENTS »

FEATURED ARTICLES

Barbara Hodge, Editor

The Millennial Secret: How to win them over by playing them at their own game

How BP used game psychology to make it fun for staff to engage with training, and align with enterprise goals
June 21, 2017 by Barbara Hodge
Kari Lamont

Member Spotlight: Kari Lamont from McCormick Shared Services

Find out which aspect Kari Lamont enjoys the most in her role as the director of Global Business Process Services at McCormick Shared Services Center
June 21, 2017 by Kari Lamont
John Gregory

Snap, Crackle, Pop: Looking Back Over 15 Years from Start Up to World Class

John Gregory retires from Kellogg's GBS after a long and successful career. His reflections on Shared Services 'then and now'
June 14, 2017 by John Gregory
John dickens british gas

What does a smart outsourcing contract look like today?

How to make sourcing decisions in light of "everything changing" in the BPO world
June 12, 2017 by Shared Services & Outsourcing Network – SSON
AI and RPA

Talent + Artificial Intelligence is Powering Up Shared Services

The key challenge for effective RPA implementation is to find the right internal talent, according to integration specialists who work with... Learn more »
May 23, 2017 by Shared Services & Outsourcing Network – SSON
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FEATURED VIDEOS AND PODCASTS

LEE Talks 6

"LEE TALKS" Episode 6: Wisdom Comes From Scar Tissue

Lee Coulter from Ascension shared 3 key learning and wisdom on the level of environmental control necessary to prevent your digital labor from... Learn more »
May 2, 2017 by Lee Coulter
LEE Talks

"LEE TALKS" Episode List (Ongoing series)

Hear from Lee Coulter from Ascension as he offers thought leadership and a strategic vision on the impact, benefits and opportunities from... Learn more »
March 20, 2017 by Lee Coulter
LEE Talks 5

"LEE TALKS" Episode 5: Intelligent Automation Definitions and Standards

Lee Coulter from Ascension shared how he and the IEEE group are working to define and establish standards to drive consistency and further ease... Learn more »
March 3, 2017 by Lee Coulter
LEE Talks 4-2

"LEE TALKS" Episode 4: Leadership Evolution in the World of Intelligent Automation

Lee Coulter from Ascension shared how his leadership team has evolved with the advancement of Intelligent Automation in his organization.
February 23, 2017 by Lee Coulter
LEE Talks 3

"LEE TALKS" Episode 3: Feeding the Data Beast

Lee Coulter from Ascension shared how Intelligent Automation tools increase the significance of data availability.
February 16, 2017 by Lee Coulter
VIEW ALL VIDEOS & PODCASTS »

Drucker Inspired Management

data

Finding Insight in a Digital Sea of Information

For roughly a decade, businesses and governments... Learn More »
July 25, 2017
leader

Notes From A Drucker Lecture: Six Questions Every Manager Must Ask To Empower Their Team

It was 1976 during one night at the Claremont... Learn More »
July 24, 2017
manager

Leadership Is A Contact Sport: An 8-Step Leadership Development Model for Success

Editor's Note: This article was ... Learn More »
July 24, 2017
leadership

The First Step In Improving Productivity & Managing For Tomorrow

Editor's Note:Peter F. Drucker wrote... Learn More »
July 22, 2017
performance

Focusing on the Vital Few: How to Effectively Measure Strategic Initiatives

The following column originally published on... Learn More »
July 20, 2017
VIEW ALL ARTICLES »

UPCOMING WEBINARS

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How Uber & American Express Drive Shared Services Excellence through R2R Technology
Watch now »
Pauli
Machen Sie Ihre Finanzprozesse schneller, effizienter und kostengünstiger mit Robotic Process Automation
Watch now »
Jan Philipp Thomsen
Process Mining for Shared Services
Watch now »
renata sheyner head shot sson portal
Financial Transformation – Make the Leap from Spreadsheets to Strategy
Watch now »
Syril Mathai
True Measure of the Close: Time + Effort + Quality
Watch now »
Jenna Stengert
The Secret to a Successful (Finance) Future: Continuous Accounting
Watch now »
Dennis Liu
GBS Transformation & Training: IBM’s Journey
Watch now »
Paul Bartlett
How Groupon and Wells Fargo Manage Global Payroll & Compliance
Watch now »
Dan Belli
HR Technology and Automation: Thales UK Case Study
Watch now »
VIEW ALL WEBINARS »

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IQ SHOP

3rd AI & Robotic Process Automation World Summit
3rd AI & Robotic Process Automation World Summit
Learn more »
21st Australasian Shared Services & Outsourcing Week
21st Australasian Shared Services & Outsourcing Week
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18th Annual European Shared Services & Outsourcing Week
18th Annual European Shared Services & Outsourcing Week
Learn more »
Shared Services for Higher Education 2018
Shared Services for Higher Education 2018
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2nd Annual Middle East Robotic Process Automation Forum
2nd Annual Middle East Robotic Process Automation Forum
Learn more »
Future of Finance Summit 2018
Future of Finance Summit 2018
Learn more »
OPEX Week: Business Transformation World Summit
OPEX Week: Business Transformation World Summit
Learn more »
Robotic Process Automation CEE 2017
Robotic Process Automation CEE 2017
Learn more »
HR Shared Services & Intelligent Automation Exchange
HR Shared Services & Intelligent Automation Exchange
Learn more »
2nd Robotic Process Automation Asia
2nd Robotic Process Automation Asia
Learn more »