Andrew Parris
How much do we not know about the peers we network with, read about, and who struggle alongside us in pushing the SSO change agenda forward? Lots, it... Learn more »
July 19, 2017 by Andrew Parris
This interactive report maps out the 479 Captive/Hybrid SSCs across the U.S. West Coast.
July 17, 2017 by SSON Analytics
5 ways to leverage RPA
Here are five considerations for harnessing the benefits of RPA regardless if you’re leading a team of two or two hundred.
July 12, 2017
Talent report
Why talent development should be prioritised with Shared Services and GBS
July 12, 2017 by SSON Industry Reports


July 24 - 26, 2017
DoubleTree by Hilton Hotel Toronto Downtown , Toronto, ON, Canada
August 01 - 02, 2017
Fairmont Makati, Makati, Philippines
July 31 - 02, 2017
Radisson Blu Aqua Hotel, Chicago, IL, United States
August 23 - 25, 2017
The Ritz-Carlton Coconut Grove, Miami, FL, United States
August 23 - 25, 2017
The Ritz-Carlton Coconut Grove, Miami, FL, Estados Unidos
September 10 - 13, 2017
Art Rotana Hotel & Resort, Manama, Bahrain
September 19 - 20, 2017
The Rex Hotel, Canberra, -1, Australia
September 19 - 20, 2017
Steigenberger Airport Hotel, Amsterdam, The Netherlands
September 26 - 27, 2017
Bayview Eden, Melbourne, VIC, Australia


Barbara Hodge, Editor
How BP used game psychology to make it fun for staff to engage with training, and align with enterprise goals
June 21, 2017 by Barbara Hodge
Kari Lamont
Find out which aspect Kari Lamont enjoys the most in her role as the director of Global Business Process Services at McCormick Shared Services Center
June 21, 2017 by Kari Lamont
John Gregory
John Gregory retires from Kellogg's GBS after a long and successful career. His reflections on Shared Services 'then and now'
June 14, 2017 by John Gregory
John dickens british gas
How to make sourcing decisions in light of "everything changing" in the BPO world
AI and RPA
The key challenge for effective RPA implementation is to find the right internal talent, according to integration specialists who work with... Learn more »


LEE Talks 6
Lee Coulter from Ascension shared 3 key learning and wisdom on the level of environmental control necessary to prevent your digital labor from... Learn more »
May 2, 2017 by Lee Coulter
LEE Talks
Hear from Lee Coulter from Ascension as he offers thought leadership and a strategic vision on the impact, benefits and opportunities from... Learn more »
March 20, 2017 by Lee Coulter
LEE Talks 5
Lee Coulter from Ascension shared how he and the IEEE group are working to define and establish standards to drive consistency and further ease... Learn more »
March 3, 2017 by Lee Coulter
LEE Talks 4-2
Lee Coulter from Ascension shared how his leadership team has evolved with the advancement of Intelligent Automation in his organization.
February 23, 2017 by Lee Coulter
LEE Talks 3
Lee Coulter from Ascension shared how Intelligent Automation tools increase the significance of data availability.
February 16, 2017 by Lee Coulter

Drucker Inspired Management


Focusing on the Vital Few: How to Effectively Measure Strategic Initiatives

Riaz Khadem provides expert advice for laying out... Learn more »
July 20, 2017

The Secret to Building an Opportunity-Focused Organization

Problem-solving only leads to damage containment... Learn more »
July 13, 2017

How Activating A Corporate Brand Kickstarts Radical Innovation

Marketing leaders can use these principles to... Learn more »
July 11, 2017


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How Uber & American Express Drive Shared Services Excellence through R2R Technology
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Machen Sie Ihre Finanzprozesse schneller, effizienter und kostengünstiger mit Robotic Process Automation
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Jan Philipp Thomsen
Process Mining for Shared Services
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renata sheyner head shot sson portal
Financial Transformation – Make the Leap from Spreadsheets to Strategy
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Syril Mathai
True Measure of the Close: Time + Effort + Quality
Watch now »
Jenna Stengert
The Secret to a Successful (Finance) Future: Continuous Accounting
Watch now »
Dennis Liu
GBS Transformation & Training: IBM’s Journey
Watch now »
Paul Bartlett
How Groupon and Wells Fargo Manage Global Payroll & Compliance
Watch now »
Dan Belli
HR Technology and Automation: Thales UK Case Study
Watch now »

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